Review Time
I ordered safety trainers but received the wrong size. When I contacted them for a return, I was told they don’t cover return costs. Despite it being their mistake, it felt impossible to get a sensible response from the unhelpful staff. I ended up paying to return them and opted for an exchange, knowing a refund was unlikely. The trainers themselves are of poor quality, available for a fraction of the price elsewhere. I regret not reading the honest reviews before making my purchase.
Would give 0 stars if allowed!! Ordered these as needed comfy work wear Was made to believe that it was a UK company as stated in advertising. Said they would be delivered in 3-5 days by Royal Mail!! Took 2 weeks and delivered by Yodel. Asked on Yodel what the hold up was to be told that the shoes were coming internationally!! From China!!! Paid £54 for these, to have someone at work buy the exact same shoe on Shein, but 2 pairs for £40 and they came within 4 days!!! Absolute scam!! Avoid this company! Delivery is not as advertised!
Customer service/delivery service hopeless. Been waiting a week now and still not received my boots, 'customer service' states that they should get them to me in the next week or so if there are no delays! Meanwhile, they keep pressuring me to buy a second pair, I don't want a second pair, I just want to receive the ones I've paid for. Just an update today( 24/8), boots still not arrived, still no idea when they’re coming. Been given tracking info which is useless, just shows me a map of where I live! Meanwhile, all they do is keep offering me a second pair. This company doesn’t deserve our business. Another update (26/8). Yodel now have my boots, in fact they’ve had them for 5 days, still no idea when they will be delivered! Have tried contacting customer service, they’ve replied and said they’ll reply within 48 hrs! 27/8 still no delivery. Yodel still still have my boots, no idea when they’ll be delivered. Rivrise keep fobbing me off with excuses like holidays and staff shortages. I have now referred the matter to Trading Standards. Absolutely shocking ‘service.’
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