roadrunnerfinancial.com

3.8
3.8 Based on 163 reviews

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Average Rating

3.8

/
5

163 Reviews

5 Star
65%
4 Star
3%
3 Star
2%
2 Star
3%
1 Star
26%

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MegaCkie Jessen
My fiancee bought a sxs and they keep changing the contract. The dealership is trying their best to

My fiancee bought a sxs and they keep changing the contract. The dealership is trying their best to help. But if they keep changing it we will be returning the sxs back to the dealership. They are beyond sketchy and this is not how you work with consumers.

1
Date of experience: Mar 31, 2026
MegaCkie Jessen
My fiancee bought a sxs and they keep…

My fiancee bought a sxs and they keep changing the contract. The dealership is trying their best to help. But if they keep changing it we will be returning the sxs back to the dealership. They are beyond sketchy and this is not how you work with consumers.

1
Date of experience: Mar 31, 2026
Christian Batton
They don’t care !

My dad had a camper with them. He passed last November. I reached out and explained what had happened and provided a death certificate. I was willing to continue to make the payments and they even said I could but they wouldn’t provide any information on how much was owed or how much the payments were. I was still in the process of filing an estate. They said I could pay whatever but I didn’t want to risk of doing that and they still come and reprocess it. I kept trying to work with them and now they have it up for repossession.

1
Date of experience: Mar 22, 2026
Steve Townley
Have tried many times to set up auto…

Have tried many times to set up auto pay and move due date back 6 days ,have over a 800 credit score and called many times. In my 50 years they are the worst at helping resolve issues.

2
Date of experience: Mar 05, 2026
Wayne Vearil
I paid off my loan three weeks ago

I paid off my loan three weeks ago, and I have documents proving the payoff. They now tell me it may be the first of April before the lien is released.

1
Date of experience: Feb 28, 2026
J. Desmarais
This company is very shady

This company is very shady. Somehow, my account for my motorcycle is locked. In order to unlock it, you have to call the customer service number, which I did. The representative does not know exactly why it’s locked, nor can they unlock it for me. The representative did state that it would automatically lock for non-payment, however my last payment was about 20 days ago, and my new payment isn’t due for another 10 days. Once I stated that and they were able to verify on their end they stated that a “specialist” was going to get back to me, which they haven’t. Round and round they send you. Why have a customer service number when the representatives can’t help. Utterly ridiculous, please buyers beware!

1
Date of experience: Jan 20, 2026
Shaina Wepplo
Predatory lending

They totally took advantage of my elderly mother. Interest rate is incredibly high she will never be able to pay it off.When she pointed that out they told her she should consider refinancing. Also have horrible customer service.

1
Date of experience: Jan 14, 2026
Wally H
Late fee might be more than payment.

I have been billed a $30. Late fee on a $42 dollar payment that I thought was made 18 days earlier over the internet but evidently didn’t go through because of something on their end. Tried again today over the internet and then called asking if it went through. Was told i would have received a confirmation # if it had. Made the payment again over the phone while I was on it with the women. I was charged the $30 late fee even after emailing saved photos of my online payments. The interest and fees they charge isn’t worth it. Will not recommend or use them again.

2
Date of experience: Jan 08, 2026
Alan Pyles
Under no circumstances should you…

Under no circumstances should you finance with Roadrunner/Octane. I have owned my UTV for almost a year and have made every payment on time until this last one. I proactively contacted them before I was late to explain that I was facing a serious medical concern in my family that would impact my ability to make the payment on time. Despite this, they repossessed my UTV over one missed payment and refused to reinstate it. They expect me to pay an amount that exceeds what I originally paid for the machine. Their lack of communication has been appalling—no letters, no warnings, just immediate repossession. I am committed to informing everyone about my experience to ensure that no one else is taken advantage of by this company.............. To their reply, yes, you may have called several times and it looks like all the calls went to spam caller.... There are multiple ways to get in touch with a customer; you have my email and mailing address, you as a company, chose to do business this way to take advantage of customers. Just as the person the person with the company that picked it up stated. "this company is known for this because it close to taxe time and they know it will get more for it" after thinking about it that makes perfect sence because of what ive already paid into the machine plus what it will auction for will be more then what the loan is for but then also you will try to get a judgment for the diffence so you will come way ahead. The shadiest stuff I've ever seen.

1
Date of experience: Jan 05, 2026
JOHN Gonzalez
I was hardly late on my payments

I was hardly late on my payments, until I was hurt on my job at the MTA i continue PA.\n Ying my bike. I explained to road runner financial that I had to workman's.\n Claim. On file.\nAnd I was denied\nAnd that I was going to get paid five months of back pay then proceeded to ask them if I could waive 1 or 2 late fees from my payment. I was told they don't do that. I will never use road runner financial ever again. I will then tell the bike company that I broke the bike from not to use them.Thank you, road runner for your help.!!!!!

1
Date of experience: Nov 11, 2025

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