Review Time
I bought a Harley Davidson from Faith Motorcycle in Conroe Texas, they set me up with Roadrunner Financial. I'm very pleased with Roadrunner Financial, great interest rate, I had to call them and they have a great costumer service.Very patient and very helpful employees.I recommend Roadrunner Financial very easy to work with. 5 STARS 💯👍
I had Finance my four wheeler Roadrunner and I had never missed a payment and probably 18 or 19 months and like many people between covid and everything else I have following $229 behind I did speak to the manager and try to make some sort of positive approach just saying hey give me a couple weeks to get at least one payment in and the meantime all I kept doing was starting to come repossess my four-wheeler over $229 and the towing and recovering fee I'd be more than what I owe I would not recommend going through them now I am looking for someone else to finance through the remaining balance
Disclaimer-I am not paid/nor work for this co. I have experience in lending, I directed 2 family members to this company for the smooth process and transparency. This is the parameters all finance companies should lend by. I have walked in various roles in lending, this company is not as some of these reviews have stated below. The payment process is transparent and again smooth, for both family members I continue to monitor their file to ensure my recommendation was/is accurate. Another plus is not shopping your credit, the aesthetics of it, despite the slim points reduced if coded for the secure inquiry, it elements this with 1 inqu, but providing you an approval and not a hard inquiry until you sign your docs. I am a bit confused on many negative reviews below, while not dismissing their concerns, but voicing and overseeing the process as a former F&I myself; either majority of the individuals below have encountered a batch of bad or new employees or misunderstood their approval/rate sheet. The rate sheet is used as a guide against the FICO your report is scoring, in this company's case it is the FICO Auto 8, in many or all cases pulled from Experian. Also, many may not know and I am in no way dismissing anyone's knowledge, however the ancillary insurances/add-ons at closing with your sales closing rep, are optional. Do not be lead to believe they are not, a loan can not be conditioned or known as stips declare you MUST have the add-ons/ancillary insurance. I do recommend GAP for any and all, for the unforeseen for the equipment secured primarily by RoadRunner Financial, for your peace of mind. However, the warranties/ protections are optional and can be negotiated on the charge by cost/reduction of years/service or merely reduced because the dealer sheet has the (+/-) overages in sales for the month to do so, or incentive by their sales department within the company at the dealership. Also, another perk with this company, dealerships have zero holdbacks, to put in perspective RoadRunner Financial and the Dealership have an incentive to approve and move your loan along to close, and fund their books, and place the loan in a residual payment state with RoadRunner. I helped two members in March 2022 with their ATVs, including cosigned with my son on his ATV; this company matches the rate sheet, it does not hit your credit with a hard inquiry until the day the loan is closed.The convenience of their transparency, zero shopping and giving the consumer control of their approval (allowing you to assign your approval to another location by calling the customer care to pull back your approval, for the same product at another location or recondition the approval if needed, of course if approved for a different product.) Finance can be smooth, however it can be complicated, the ease of this process in exchange of shopping or aesthetics on credit report, their excellent customer care are hands down one of the best I have worked with including my credit union, as well matching near my Amex's customer care. Likewise, in a business setting the floor-plans I have funded, provided rate sheets, an (or)incentives NOT kickbacks; this company is very transparent. Not all funding and (or) incentives will be disclosed, ex. if the dealership closes 10-20 deals, the incentive on the rate sheet may be reduced favoring the dealer to provide further leverage and incentive to keep the momentum of sales. There are many vessels to finance, including the customer care assisting all, who may or may not understand why a slim credit file young adult qualifies higher than they may, in contrast due to a lengthy credit file or extensive debts declined; known as credit utilization (percentage of your available credit you are using) and your debt ration ( your debts vs your income/disposable available monthly income.) All factors are part of the pie in an approval. Equally, customer care can make a deal smooth or a prospect hesitant in purchasing. My biggest advice, is understanding the lending company you are working with ex. Octane Lending, or who has placed the "stips"(conditions of your approval/necessary documents to complete the approval) or a contingency "approved" application; communicate if a misunderstanding or a necessary document. Please keep in mind lending practices mishandled/mislead and bad "paper" funded, contributed to the "great recession" many of us, myself as an F&I weathered the storm with many unknowns. Ultimately, this holding funding companies to a higher standard, to ensure a corp servicing the paper for 7 years after, will not be managing "bad paper" while account ages out/paid. I recommend RoadRunner, if you have an appreciation for transparency, the aesthetics of minm. hard inquiries, and a smooth purchase.
After I was assured, by Roadrunner financial, that my ATV was clear and paid off with them, they falsely reported my account as being late for months and then added a "charge off" to all credit bureaus under my name. One of the managers that I spoke with even became verbally aggressive and unprofessional. I have proof of payoff and they still falsely reported my account as a "charge off".
I say this with great praise.RoadRunner Customer Services Representative Karen Rodrigues who verified my information, and I say this with the upmost attention, went beyond a simple phone call her tone of voice was MOST welcoming, which displayed that she was committed to fostering an environment that’s welcoming from the beginning to the end, she was inclusive and respectful.If I decided to purchase a motorcycle with Lucky Penny Cycles I wouldn’t mind taking out a loan with RoadRunner because of her professionalism that she displayed was responsible for delivering a best in class customer support experience.I will never forget she my brief interaction with Ms. Karen Rodrigues, great business and customer service all around.Thank you again for your pleasant Customer Service
If I could give a negative I would in a heart beat. Got pre approved they road runner found the atv we wanted contacted the dealer and put a hold on it. Called road runner and they needed some paperwork , not a problem sent it to them several times in several different forms. Every time they said it was blurry couldn’t read. Talked to probably 10 people never the same answer Finally talked to a very nice lady she said she would figure it out immediately and call me back. Never got a call back. So called the dealer we were going to purchase it thru and they ended up financing us at a way I mean way lower internet rate. Would never recommend road runner
I purchased a motorcycle ZXR14 June 2021 I was aware of the interest rate at 18% because I just purchased a home. I've made 4 payments as of today October 06, 2021 somehow someway they're math and my math does not correspond has only dropped the principal less than $300 I'm very well aware that a $285.85 payment & over a $192 goes to interest my goal and intention is to pay the Balance by December 1st 2021 the individual- representative was quite helpful professional professionally dry. Don't go with Roadrunner it's best to get your funds for your motorcycle through a Credit Union! lower interest rate and pay off ASAP! Double up your payments. Or calculate the interest rate that is pulled from your monthly payment find out how much is going to principle & how much is going to your balance. Don't waste your time allowing them to make money off of you, we all know the game! I'll never go back to Roadrunner again! Run to the Bank/Credit Union as fast as you can. I'm running as fast as I can to the bank to pay this off ASAP! 🤗
Im sorry but they don’t even deserve the 1 star that I was forced to give in order to write a review. I had a total loss of my utv and have been waiting for a refund of my extended warranty in which I am owed. I have been outright lied to by any and everyone at this facility stating that the funds have been sent and that they would be sent overnight only to be disappointed time after time. The refund was authorized to be refunded back on June 5th and I have made several calls only to find over and over again that no refund had ever been issued. I finally thought I had a resolution on Aug. 5th but yet again no refund. While I’m at it I didn’t understand why the option to have the funds directly deposited into my account was only offered last week, even though all along this was an option but never offered. I contacted my bank since I was promised that it would be in my account no later than Tuesday Aug 10th 2-3 business days after it was processed by accounting. It was no surprise that it was yet again not there. My bank advised me to contact you and verify that all the information you have is correct and to ask for a trace number so my banking institution could locate and verify that indeed that a refund was processed however your accounting could or would not provide the requested information and instead gave me a bogus number that had no relevance. Lastly I requested a call from a supervisor twice and only received a call back once by Cybil in which I missed and then when I called back I was not able to speak to her only relay questions and information via the customer service rep. Customer service reps have been helpful up until this last one she was rude and when asked for a number of corporate office she rambles off the number very quickly several times and when I asked her to slow down she did not. I’m so frustrated and can’t wait to get my refund so I can be done with this company.
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