roadrunnerfinancial.com

3.8
3.8 Based on 163 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.8

/
5

163 Reviews

5 Star
65%
4 Star
3%
3 Star
2%
2 Star
3%
1 Star
26%

Filtered Reviews

Filter Reviews

Review Time

Awful rates,worst Custer service

Awful rates,worst Custer service, as in its non existent!!! They currently tried stealing 1004.25 dollars, claiming that wasn't received! Chase confirmed they received the funds.I opened a dispute claim with chase.Stay away from this awful, fraudulent company. Thank-you for reading, best of luck

1
Date of experience: Oct 16, 2025
Tim Gordon
SFC, S6 NCOIC

If you are a service member, never use this financial company. They refused to give my the SCRA benefits while being on orders. They refused to honor my active duty start date and is out to get every dollar they can on you!! Their service is garbage and they do not train their team. Also, you can’t even talk to SCRA team because they don’t have phones… who doesn’t have a phone number… horrible and I will go out of my way to ensure all friends and family never have use this company. This company is scammy. This company can’t read… my orders said start date of orders, August 1st, service members, they go of when the orders were created!!! If your orders were created months before you actually go on active duty, do not use this financial institution!!! The go off the date on top left hand corner of your orders!!! This is their way / grey area to get out of getting the benefits you deserve! So if you received your orders… even if your start date isn’t for months, do not use this this company for financing, they don’t want to provide you with SCRA!

1
Date of experience: Aug 13, 2025
SJ82
Watch what you agree too

I purchased a RV from Sava Rv.They told me I was approved through Road Runner Financial. I originally was going to live in the Rv but that did not work out.The interest rate is incredibly high they even said It would take 13 years to pay off. I AM VERY UNHAPPY DO NOT DO BUSINESS WITH THEM.

1
Date of experience: Jul 15, 2025
Osbert Brown
Absolutely terrible loan servicing

Absolutely terrible loan servicing. Gave an interest rate that’s higher than the national average to start , nearly 18%! My score is mid level but not low tier or worthy of such an insane rate. The most irritating and off putting issue though is the harassment for being just 2 days late on a payment. Even after explaining what happened , I got 3-4 calls A DAY for being late just 48 hours late. That’s absolutely abhorrent let alone sharky as heck. Also love that they asked for my banks address information when adding a new payment account , haven’t experienced that with any loan servicing provider period(also the reason the payment went late). Over all would never reinstate or use as a lender again.

1
Date of experience: Jan 24, 2025
Anne Peters
Dawnisha is amazing we appreciate you…

Dawnisha is amazing we appreciate you here at Elk Grove Power Sports.

5
Date of experience: Jan 18, 2025
Bart Bell
I bought a motorcycle from full…

I bought a motorcycle from full throttle. I financed through roadrunner. I had lost my job tried to work out payments for the motorcycle. The motorcycle itself isn't the model they have on file. Its wasn't ever registered in my name. I regret my decision to use them to finance the motorcycle with them. On top of that I had a high credit score and they still hit me with 16% interest rate. Advise to the wise do not do business with this company.

1
Date of experience: Jan 16, 2025
Martin Turner
!!!!!!!!!!!!UTV/PWC/BOAT ETC BEWARE!!

!!!!!!!!!!!!UTV/PWC/BOAT ETC BEWARE!!! USE A DIFFERENT BANK!!!!!!!!!TERRIBLE company for any POWER-SPORTS purchases…. I own a UTV rental COMPANY in SoCal and we’ve purchased SEVERAL of our fleet Canams through road runner and up until about a week ago (after about4 years of being a customer) had a pleasant experience but now, I WILL NEVER use this company to purchase another UTV/jetski/boat and I URGE others to heed my warning. They do NOT return cusromer phone calls, they refuse to even do a ONE TIME FEE REVERSAL!!! Like all other banks… which I do understand, but when your “employees” are useless know-nothing sacks of air, when I am paying you money I expect ALOT more from what I’m giving them in interest!!! Anyway, I called because a payment kicked back from them, a payment I make EVERY month with the same account the SAME way and they had ZERO information for me as to why it was returned.. literally no explanation and told me to call my bank… as I knew there was no problem with the account or funds I called just to be sure and they had no record of the transaction at all… but then HOW DOES THE COMPANY NOT HAVE ANY INFO???? Well, they don’t use their own portal for payments they use a 3rd party… after a THIRD CALL to road runner I finally found a COMPETENT employee who gave me a phone number to call and actually get some answers but PRIOR TO THAT, I had a request into a supervisor for the day prior and I NEVER GOT A PHONE CALL BACK… nothing, I got told sorry lady ur stuck with the fees that it seems our system failed and charged you because of…. Well… I guess they don’t need mine or ANYONE else I knows business and BOY OH BOY do we deal with LOTS and LOTS of people looking to buy toys, can’t wait to make it hurt for them over the next couple years because I have a loud mouth and hold grudges for a LOOOOOONG time!! ANYWHO, OCTANE FINANCIAL, ROAD RUNNER…. WHO/WHATEVER ur company hides under, I will be damn sure to spread the praises of SYNCHRONY or SHEFFIELD now!!!

1
Date of experience: Jul 29, 2024
Arnie Cooper
I am new to his company

I am new to his company. Just made a large payment on my loan and asked that it be applied to future payments. Was told that they will only apply it to two months of payments which is fine. But then asked about financing down to a lower payment and was told they do not do this. Every bank I know does this. I’m already looking at ways to pay this off and get away from this horrendous customer service.

1
Date of experience: Jul 12, 2024
Owen Morris
Quick and easy process!

5
Date of experience: Jun 19, 2024
Bartholomew S.
GREAT RESULTS FOR AN APPROVAL ON A USED…

GREAT RESULTS FOR AN APPROVAL ON A USED BIKE.

5
Date of experience: Jun 19, 2024

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More