Review Time
My checking account number was incorrect on my account, so it couldn’t draw the payment from my bank. I was on the road to Chicago while trying to get it straight and unable to access the website. Felicia was awesome! She was able to get everything corrected while we were on the phone, so I won’t have to worry about it while I’m away from home. She was very friendly, courteous, and listened to what I needed. I wish I could have this good of an experience with all my creditors.
Fantastic service. Great communication, very understanding when you are a new customer and not used to system. If you have any issues at all I encourage you to explain your situation and they will work with you to help you navigate. I was very frustrated because I was getting a call about my bill but my seller had not sent the paperwork so I didn’t know how to pay my loan. Roadrunner was both patient and kind. They helped me navigate and made me feel very valued. Be patient and kind and you will get it back 100fold.
I called there customer service to make a payment because they don't accept debit card payments anymore. The guy answered the phone and was mumbling so I could barely understand him. After a couple time of saying I can't understand what your saying he just hung up on me.
My title never arrived.Address was verified.Neither did the lien release. I had to hound them for that to be sent.Explained that the local DMV will not register the bike with only the lien release.Roadrunner associates said there is nothing else to be done.They will happily take your money, but don't expect any service in return.
Everyone at Roadrunner Financial is amazing! My Regional sales manager Chris Maynor is one of the best in the industry! Roadrunner provides an excellent purchasing process and the technology is great and up to speed with the current climate! Highly recommend!
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