rooli.com

I have maintained a diamond VIP level account for approximately three years, during which I have spe

I have maintained a diamond VIP level account for approximately three years, during which I have spent a total of $237,788 AUD and won $188,632 AUD. The casino is excellent, my VIP manager is exceptional, and the bonuses are impressive. However, the aspect that detracts from what would otherwise be a five-star review is the payout time for winnings, which takes between five to six days. Additionally, there is a noticeable lack of transparency, as they employ questionable tactics by changing the status of payouts from pending to processing to in progress during the first two to three days. On the sixth day, you finally receive the funds, and upon contacting the bank, you discover that Rooli processed the payout only two minutes before you received the money, which essentially amounts to an instant payment. This realization can be quite disheartening, as it feels deceptive to have your winnings held for six days while being fed misleading information about the status of your payout. My bank has expressed frustration with Rooli Casino, which often blames the banks for the delays, creating additional work for them in responding to inquiries about payment statuses. Consequently, banks are now issuing transfer transcripts that confirm Rooli only initiated the payment moments before the funds were received. It is unfortunate, as Rooli Casino used to be a fantastic establishment, and I would consider returning if they reverted to their previous practice of instant payouts, as they had done for the past three years. It is regrettable, Rooli; I am aware that you must feel the financial strain during business meetings, questioning why your profits have diminished. Instead of devising new strategies to enhance turnover and profitability, I assure you that returning to honest payout practices will result in increased customer spending, without incurring additional costs for advertising or wages. I have been a business owner for 27 years and currently manage 12 successful businesses, although two are struggling on paper which is simply my tactic to payless tax but im dealing with a government with trillions of dollars under there belt not the avergae wage earner.Do the rite thing guys an you will be rewarded as time goes by a customers build the trust back... it's never too late .

Date of experience: Feb 16, 2026

Frustrating Experience After Two Years

I have been using this service for over two years, and while the VIP concierge was excellent, I am leaving due to their abysmal payout times—up to 5 days to get winnings, if I'm fortunate! They keep giving excuse after excuse. It's disheartening because I genuinely enjoyed the VIP staff and the games, but the management seems untrustworthy!

Date of experience: Jan 14, 2026

Disappointing Experience After Two Years

I have played on this platform for over two years, and initially, they were fantastic with an amazing VIP concierge. However, I'm leaving due to their terrible payout times—up to 5 days to receive winnings, if I'm lucky! They keep providing excuse after excuse. It's really disappointing because I enjoyed the VIP staff and the games, but the management feels untrustworthy!

Date of experience: Jan 13, 2026

Completely Unsatisfactory

Date of experience: Jan 10, 2026

Do Not Trust Them, Scammers

Terrible experience, completely unreliable. I closed my account while being a VIP. They told me to contact them if I wanted to reopen, but after reaching out, I received no reply for 4 months. I opened a new account, won $1000, and when I tried to withdraw, they forfeited my winnings claiming I had an existing account, even though I had proof it was closed. A week later, still no response from support. Avoid them at all costs!

Date of experience: Dec 30, 2025

Avoid This Scam Casino

This is a fraudulent casino operated by scammers. It's best to steer clear!

Date of experience: Dec 01, 2025

Significant Improvement for My Pet

My pet has struggled with antibiotic-responsive colitis for years, leading to constant stomach issues and ear problems. I started this as a last resort, and while it took some time, the results were remarkable—his tummy is calmer, his ears are less inflamed, and he actually wants to go for walks now! I didn't expect such a simple solution to make such a difference after all the medications and vet visits. Shipping was also faster than anticipated, which was a relief during urgent times.

Date of experience: Dec 01, 2025

Struggling to Get My Bonus

I'm currently trying to claim a bonus I paid for. One won't work, and the other was canceled by them. I was instructed in live chat to email support, but since then, I've received no response. It's very frustrating!

Date of experience: Nov 26, 2025

Caution Advised

I've repeatedly requested basic information regarding their gaming license and payment processing but keep being ignored or told to check the website, where the information isn't available. They ask for my email and date of birth but don't provide any meaningful information. The initial issue seems to be taking deposits, and the final hurdle is during withdrawals where they request sensitive information supposedly for anti-money laundering, which raises concerns about identity theft. Actual payouts seem minimal or nonexistent, and communication with agents has been ineffective.

Date of experience: Nov 22, 2025

Overall Positive Experience

For new users, I recommend this platform as it is user-friendly, and I would rate customer service 5 stars. My only criticism is that the big wins or RTP rate seem slightly below average, with significant wins being rare. Overall, I would still suggest this site.

Date of experience: Oct 09, 2025