Review Time
Representative hung up on me while I was explaining the situation; was quoted one price for a room by an automated attendant, then received email with a higher price, and then quoted a third higher price by a live representative and told my reservation will not be refunded
Angel Humberto we super helpful, he was able to tell me everything i needed to know and more and made an effort to make sure my family and I were comfortable with where we were staying. terrific job.
Roseanne was so helpful in ensuring that my niece gets into a place and finding a hotel that allows an 18 year old to check in.
Shes given me a peace of mind to ensure that my niece is in a safe place to sleep for the night.
Not happy with this booking. If you book through capital one or Expedia it is 25% less and 100% refundable. If you book with this agent they mis lead you in many ways. I trusted the agents advice when my first hotel choice was available and she talked me into one before i could check reviews which are horrible. There is a terrible refund policy im so disappointed that i cannot cancel without a fee.
Miss Christina was very patient with me. Before I booked the reservation I had to make another call and I told her I would call her back and I did and then I had to get some more information. I told her I would call her back that was three times very nice . i’ll give her five stars.
Janice was the only person that actually helped me. Everyone else transferred me into the AI loop of hell! She gave me the number of the front desk so I could actually speak to a human being! It was so nice to speak to a person that listened to me and actually helped.
This service was fast, incredibly thorough and professional. We reviewed many hotel options until we found the right fit for my family. I was impressed with how patient and efficient this service was. I would recommend it to others.
Ferlita was extremely patient & kind as she assisted me in making my reservation. Ferlita was very thorough and explained all of the policies to me in a very detailed manner. I would like to express my deepest gratitude to Ferlita for making my experience so wonderful!
I needed 2 queens for 3 people, 2 adults one child. After he booked it he said oh wait they don’t have anymore queens. I can give you a king with a sofa bed, I wasn’t sure because I wanted a bed, but if that’s all they had then I said I suppose. So I booked it. Did not know I was booking through a third party and did feel it was odd I was charged prior to the stay but figured it was because it was a last minute reservation. Little did I know the number that I thought was the local number was not. Got to the hotel and checked in. Got a king, no sofa bed. No living room with a sofa bed per Jesus at all! Obviously was not able to stay because they did not have any rooms and I did not get what I requested b cause 2 adults and 14 year old child was not sleeping in a king bed! Had to cancel and not guaranteed a refund even though I do not get what I requested. Jesus was very quick and wouldn’t let me talk either upon booking. Make sure you don’t pay in advance and verify 100% you get what you booked. Unhappy and disappointed!
The reservation representative misled me about the reservation and went ahead and fully charged my credit card for the reservation. Reservations are always on hold only, NEVER CHARGED until the time of stay. I escalated it to a manager and they insist on charging with no refund! This is Fraudulent behavior.
Claim your business profile now and gain access to all features and respond to customer reviews.
billabook.com
extendedstayamerica.com
pavlus.com
firebirdtours.com
treasuretrails.co.uk
pnf.com
fly2globe.com
seattleststowncar.com
almeeqattravels.com
allchalets.com
