Review Time
The service is behaving unprofessionally. I've been waiting for weeks to receive a refund from a hotel processed through their platform. The company is not disbursing my funds and has been unresponsive to my emails. I only received one message asking me to remove a negative review, which I feel is entirely warranted. Exercise caution with this service! No communication! No refund! I will not use them again!
This service is acting unlawfully. I've been waiting for weeks for a refund from a hotel that was processed through them. They are not releasing my funds and are ignoring my emails. I only received one message asking me to take down a negative review, which is completely justified. Be wary of this service! No response! No refund! I won't use them again!
I made a hotel reservation and received their internal booking number. However, when I contacted the hotel, they informed me that they couldn't find my booking. The hotel needed a proper booking number, which I still haven't received six days after booking. I've emailed the service to obtain the booking number, but have yet to receive a reply.
⚠️ Steer clear at all costs – No reservation, no support, no refund. I booked a hotel through this service and received a confirmation. Upon arrival, I was shocked to learn there was NO reservation under my name, and the hotel had no affiliation with them. I reached out multiple times via email and received NO response. There's no phone support or accountability. I was left without accommodation and had to find an alternative myself. This is a total failure to provide the service I paid for. The lack of communication and responsibility is unacceptable. I'm now forced to dispute the charge with my bank. Extremely stressful experience. I strongly recommend avoiding this service.
I had a fantastic experience with this service. I reached out to their team regarding a price match for my upcoming stay at a hotel. Since this trip was a special gift for my family, I was hopeful for a positive outcome. The team was incredibly helpful, patient, and professional. They honored the price match request and processed the adjustment seamlessly. It's refreshing to see a company that truly stands by its promises and treats its customers with such care and kindness. I'm very grateful for their support and highly recommend them for their transparency and exceptional customer service. Thank you for making our holiday season even more special! This is a reliable platform with a responsive support team. They genuinely honor their price match policy and communicate with real care.
I booked a three-night stay through this service, but when I arrived at the hotel, they hadn't received my confirmation. My card was charged. I reached out and requested them to send my confirmation to the hotel or issue a refund. I received a quick reply stating they would look into it, but after multiple emails, I have had no further communication. Updated 1/3/26: They contacted me stating the hotel did not charge me, but they did. They eventually sent a refund that showed on my account today. Unfortunately, we had to cut our vacation short because the confirmation was never sent to the hotel during our stay. I would like this issue to be resolved by the service.
I’d give zero stars if I could. They charged me €3,000, provided no email confirmation, and when I contacted the hotel, they said no booking existed under my name. This was for a family trip, and it completely ruined our plans. I already anticipate their response will be dismissive, stating that they believe this review is not based on a genuine experience. This is merely an automated reply; they clearly prioritize profit over customer care.
Updated: I booked a hotel for a fraction of the price compared to other platforms. I was initially hesitant because it seemed too good to be true. The payment went through, but I didn’t receive a confirmation right away. However, about an hour later, I received confirmation from them. The next day, I called the hotel, and they confirmed our booking!
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