Review Time
Noticed another charge on my card after I paused my subscription when heading out of town, customer service sorted it out eventually, but the mix-up was a bit annoying. Product's good though, so sticking with it for now.
The personalization feels very premium, but the process takes forever. Between the slow site, long forms, and waiting for results, it feels like ages before you actually get your product. It works, but they really need to streamline things.
I am in my fifth month of using my personalized prescription. I experienced some very aggressive scalp peeling during the first month, which was not unexpected due to the presence of retinol in the formulation. I have already seen a significant amount of new growth, with a substantial improvement compared with minoxidil alone.I reached out to them several times during the initial weeks. They are not immediately responsive, but they have consistently replied within twenty-four hours. Based on my personal experience, it has been worth it.
I use the topical solution the one the contains .25 dutasteride for 11 months. Did not see any results! The DNA kit is a scam! they just gave me the highest prescription per the photos I uploaded, i believe . I didn’t get any special custom prescription. I cancel the subscription waste of money! I will look to oral medication as it might be more effective. I wouldn’t recommend to anyone using their products.
it feels like a scam to me. Their system is broken. No emails what so ever. No personalization. No one even calls or schedule an appointment to go over your test results. there is an automated email being sent to everyone also a generic email to explain your test results
It's a scam. They charge $58.00 for the 1st bottle and then double the cost for the second bottle. I have not seen any results yet after one month of use. In response to their reply: I have since gone to a professional Hair Loss medical team and got a prescribed formula for approximately $40 month.They did a full examination and will be working with me personally. I urge you all to work with a doctor or a trichologist and not rely on an online program.
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