route1groupltd.co.uk

4.6
4.6 Based on 21 reviews

...

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Average Rating

4.6

/
5

21 Reviews

5 Star
82%
4 Star
0%
3 Star
5%
2 Star
9%
1 Star
5%

Filtered Reviews

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Review Time

customer
Excellent delivery service

Excellent delivery service. They were very accommodating with instructions. Clear communication throughout, and left it neat and tidy as we could not be present. Sent us photos too after all assembled, including the bed unfolded - much appreciated!

5
Date of experience: Feb 04, 2026
sophie B
Turned up late and then didn’t take the…

Turned up late and then didn’t take the packaging away as promised. I gave them a tea and use of facilities so was disappointed they didn’t do what they said they would.

1
Date of experience: Feb 03, 2026
Highly recommended - 5 stars!

Regular communication with customers is so valuable, and Route1 are excellent at staying in touch.Prompt and efficient delivery service - and the two men who delivered my sofa are professional and friendly.

5
Date of experience: Feb 03, 2026
Linda B
Driver kept me up to date with delivery…

Driver kept me up to date with delivery time. Arrived on time. Sofa and armchair delivery around the back of the house as requested and all packaging was taken away.

5
Date of experience: Feb 03, 2026
Ena Sharples
The delivery drivers went above and…

The delivery drivers went above and beyond to get my sofa into a difficult entrance. Other drivers would have given up I am sure but they persevered and got it in. Well pleased 🥰

5
Date of experience: Feb 02, 2026
Steve Northedge
Just had a sofa delivered from Willow…

Just had a sofa delivered from Willow and Hall by Route 1. Plenty of advance notice, arrived 8am which was between the 8 and 10 window. Guys were respectful and removed all packaging. Five star deliver in my view

5
Date of experience: Jan 29, 2026
Sarah
Delivery times not adhered to

The vendor informed us that the delivery would be 11:00-2:00, however the delivery company arrived at 7am. Fortunately, we have a lock box and the drivers were able to let themselves in and a neighbour supervised. It was less than ideal. The drivers did their best in the circumstances but seemed to have no concept that they were 4 hours outside the allotted time.

3
Date of experience: Jan 28, 2026
Jane
Sofa Bed delivered on time and very…

Sofa Bed delivered on time and very good service from the delivery agents

5
Date of experience: Jan 26, 2026
Charles
Excellent communications and polite…

Excellent communications and polite and helpful delivery team

5
Date of experience: Jan 23, 2026
Chris Carr
on-time, efficient, helpful

on-time, helpful, and brought the large/heavy items right into the room

5
Date of experience: Jan 22, 2026

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