Name: route1groupltd.co.uk
Telephone: 01604801777
Rating: 4.6

customer Guest

Excellent delivery service

Excellent delivery service. They were very accommodating with instructions. Clear communication throughout, and left it neat and tidy as we could not be present. Sent us photos too after all assembled, including the bed unfolded - much appreciated!

Date of experience: Feb 04, 2026

sophie B Guest

1 month ago

Turned up late and then didn’t take the…

Turned up late and then didn’t take the packaging away as promised. I gave them a tea and use of facilities so was disappointed they didn’t do what they said they would.

Date of experience: Feb 03, 2026

THJ Guest

1 month ago

Highly recommended - 5 stars!

Regular communication with customers is so valuable, and Route1 are excellent at staying in touch.Prompt and efficient delivery service - and the two men who delivered my sofa are professional and friendly.

Date of experience: Feb 03, 2026

Linda B Guest

1 month ago

Driver kept me up to date with delivery…

Driver kept me up to date with delivery time. Arrived on time. Sofa and armchair delivery around the back of the house as requested and all packaging was taken away.

Date of experience: Feb 03, 2026

Ena Sharples Guest

1 month ago

The delivery drivers went above and…

The delivery drivers went above and beyond to get my sofa into a difficult entrance. Other drivers would have given up I am sure but they persevered and got it in. Well pleased 🥰

Date of experience: Feb 02, 2026

Steve Northedge Guest

1 month ago

Just had a sofa delivered from Willow…

Just had a sofa delivered from Willow and Hall by Route 1. Plenty of advance notice, arrived 8am which was between the 8 and 10 window. Guys were respectful and removed all packaging. Five star deliver in my view

Date of experience: Jan 29, 2026

Sarah Guest

1 month ago

Delivery times not adhered to

The vendor informed us that the delivery would be 11:00-2:00, however the delivery company arrived at 7am. Fortunately, we have a lock box and the drivers were able to let themselves in and a neighbour supervised. It was less than ideal. The drivers did their best in the circumstances but seemed to have no concept that they were 4 hours outside the allotted time.