Review Time
My wife had ordered a trimming cutter from another "Company" who only sent replacement blades to her. They then stated that was all that was ordered and still charged full price. So I placed an order with Royale Basic to see if any better could be done and they then sent back info on Departure, Travel Time and My Receive Date. They were saying 24th Dec, but where a day late and delivered a Christmas Present to her on 25th Dec. Wow! And it was all there. Thank you, D.
Despite my initial issue with my purchase (not matching the items) - I have been blown away with the excellent customer service received from Royale Basic - they were very responsive to emails and extremely committed to resolving the issue. As promised, a refund was quickly deposited and with friendly and professional communication - such a breath of fresh air these days! Well done team!
I had an initial problem with Royal Basic, due to their supplier sending the wrong coloured lamp & the delivery being delayed, but I can’t fault Royal Basic for their constant communication & effort to correct the order, and chance to cancel order due to the extended delivery time. I even received a free useful gift from them, which was a nice surprise.
I would give zero star review if I could. I ordered a pet backpack carrier and the website photos show a completely different product than what was sent to me. It turns out to be flimsy and unsafe. Wish I could post photos. Now I'm having alot of resistance in getting a return label and refund. They are expecting me to pay for a return label to send it from the U.S. to China. Run from this vendor. I will shop in the United States of America only!!!!
I would like to express my sincere gratitude and appreciation to the RoyaleBasic team for the outstanding service I received. My experience with you was truly exceptional, from the quick response and continuous support to the delivery of the product in excellent quality and on time.Your professional service and customer care give me complete confidence in dealing with you, and I truly admire your dedication to customer satisfaction and resolving any issues efficiently.Thank you very much for everything.
The fix deterrent is one of the best around - the customer service is excellent.Don’t hesitate to buy the product - we have had foxes chewing wires in our van which has cost us £££££ but this is the product that has stopped them.My only feedback to them would be it would be perfect if it had rechargeable batteries.
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Royale Basic exists to provide royal living elegance to all people in their daily environments. Since 2024, we've delivered thousands of carefully curated innovative products that blend sophistication with simplicity. Our mission is to make every home feel like a palace, where luxury is not just a privilege—it’s a basic right. Our mission is to help you achieve royal living through products that will make you feel like royalty.
At Royale Basic, we believe that every home deserves the touch of elegance. Our expertly selected innovative products make it effortless to elevate your space, so living like royalty becomes a basic part of your life.See more
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