rubylane.com

4.5
4.5 Based on 2.3K reviews

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Average Rating

4.5

/
5

2.3K Reviews

5 Star
81%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
6%

Filtered Reviews

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Review Time

Pamela McClary
There is no help on the "help"…

There is no help on the "help" choice.You can only ask questions about the specific already programed categories not a real question. Want to ask about a specific type of JEWELRY i.e. vintage Mexican Sterling and the only choice is sterling in general sterling If you want actual real Vintage the category is swamped with modern mass made crap. How do I get around this?

1
Date of experience: Jan 30, 2024
Nan Still
Ruby Lane Is the Best Place for Antique Jewelry

Ruby Lane's sellers have the best selection of vintage and antique jewelry hands down. I have purchased numerous items from different sellers and have always been pleased. I will continue to shop with them.

5
Date of experience: Jan 30, 2024
Harry Boone
Some Irksome Things About the Purchase Protocol

Actually, I believe your order process should be tweaked. I put in a bid for a pair of whisky glasses at Douglas Lane Antiques. I was told it wasn't accepted. So, I wanted to offer more. I sent a message to DLA asking if they'd accept my next higher bid. Regina, at DLA, was very helpful and agreed to the price proposed. Upon her direction, I went back to your website and attempted to key in the new agreed-upon price and then order the items. But it wouldn't allow me to enter the agreed-upon price. I got back with Regina who contacted you all. She was told that the system would not allow me to enter a new bid. Thus, she was able to discount the item (to the price she and I agreed upon. I then went back into the site to purchase it. But I kept being cued to do so by using PayPal, which I didn't want to do. I continued clicking on "change" (for the method of payment I wished to use). But that didn't work. Finally, I found directions that directed me to go ahead and press "PayPal" and then on a subsequent page, click on debit card/credit card. I did that and it worked.It was kind of frustrating to navigate your purchase process due to the lack of clarity and efficiency in the way you have things set up. However, again Regina at Douglas Lane Antiques was very helpful and thus, did a great job. I look forward to receiving the glasses!

4
Date of experience: Jan 30, 2024
customer
The ease of making my purchase and…

The ease of making my purchase and communication with the seller.

5
Date of experience: Jan 30, 2024
Jane Adams
Easy and enjoyable

I have always had an easy and good experience using Ruby Lane. Sellers are prompt to respond and trustworthy. I love the selection of items and can navigate smoothly. Thanks for the opportunity.

5
Date of experience: Jan 28, 2024
A. POIRSON
First experience

First experience : big success !Very easy to purchase a rare item at a bargain price...Will definitely use this website in the future

5
Date of experience: Jan 28, 2024
Maureen Payne
Easy Transaction

Was great to find rare porcelain dolls that I have been having my eye on for a long time. Was able to purchase easily and many payment options available.

5
Date of experience: Jan 28, 2024
Sue Pape
The fact that i have replaced artwork…

The fact that i have replaced artwork stolen from me by an Ex boyfriend has made me so happy today. Now all I have to replace is Interlocking and Barcelona Suite and an inner peace will have been restored. Thank You so very much for carrying Bruce Weinberg's art pieces

5
Date of experience: Jan 28, 2024
Debbie Hallock
My item was on sale!

My item was on sale! The seller had good pictures, so I could read the hallmarks on the piece of silver I was interested in. Am pretty sure the item is older than described, which is more appealing to me.

5
Date of experience: Jan 28, 2024
Vicki A
Perfect in every way

Excellent description about the clock we bought. Easy to purchase through PayPal. Amazing instructions on unpacking the clock and its setup.We were told signature would be required, but the box was just delivered and set on the front porch. It is a lovely antique clock and working perfectly!

5
Date of experience: Jan 28, 2024

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