rubylane.com

4.5
4.5 Based on 2.3K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.5

/
5

2.3K Reviews

5 Star
81%
4 Star
6%
3 Star
5%
2 Star
3%
1 Star
6%

Filtered Reviews

Filter Reviews

Review Time

Barbara
They are not seller friendly

They are not seller friendly. I had a store a few years back & my store was thriving but unfortunately it was hacked from overseas & instead of HELPING me they literally banned me from the site. I tried emailing, handwriting a letter & everything possible to get my store back… I did Absolutely NOTHING wrong!! There was no help, no number to call, no one responded, no email.. absolutely nothing!!! It was obvious they didn’t care.. believe me when I say if I could litigate what happened to me, I would! I’ve tried opening another store but they will not let me.. basically, their lack of 2 step authentication, no one for immediate help & no other options leads me to believe they don’t know what they’re doing. READ their bad reviews, you’ll get the ‘gist’ of what’s going on behind the scenes.. 0 stars, no thumbs up & if you’re a seller, protect yourself because THEY WON’T .. find another venue.. Run!!! Don’t walk!!!**Follow up to their reply--Are you kidding me???There were NO 'lengthy' emails--you did NOT email me once, you did NOT call me, you did NOT try to even contact me, you closed my shop without explanation & subsequently blocked/banned me. You did not try to FIX your mistake or help me when I desperately needed it. In truth, my store was hacked by changing the password, there was no 2-step authentication & YOU failed to help me as a seller & BTW Your 'canned' responses here on Trustpilot are not helpful.. if anything it should show people exactly how you deal with sellers & buyers.

1
Date of experience: Nov 27, 2021

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More