Review Time
Major Letdown – Unsatisfactory Customer Service I had a very unsatisfactory experience with this store. Prior to my visit, I clearly communicated my needs for a mala and specifically requested all healthy, undamaged beads. The store agreed to these terms, which is why I traveled a significant distance to see them in person. However, upon inspecting the mala at the store, I found that three beads were noticeably damaged. When I brought this to the attention of the staff, they casually remarked that it was acceptable, which was quite shocking—especially for an item associated with devotion and faith. When I requested that they remake the mala using only healthy beads and expressed my willingness to wait, they quoted an exorbitant price: ₹800 per bead, totaling ₹87,200 for 109 beads. This is outrageous considering the same mala is available on their website for approximately ₹8,000. Charging over ten times the price simply because a customer requests quality, undamaged beads is unethical. This experience felt like a disregard for people’s devotion rather than a respectful approach. I anticipated honesty, transparency, and integrity—but received none. I would strongly recommend that others carefully inspect each bead and exercise caution before relying on verbal assurances.
I had a very unsatisfactory experience with this store. Prior to my visit, I clearly communicated my needs for a mala, specifically asking for all healthy, undamaged beads. The store agreed, prompting me to travel 160 km to see them in person. However, upon inspection, I found 3 damaged beads. When I raised this issue, the staff's dismissive response was shocking, especially for an item tied to devotion. I requested a remake with only healthy beads and was willing to wait, but their quote of ₹800 per bead, totaling ₹87,200 for 109 beads, was outrageous. This mala is available online for around ₹8,000, making their price hike unethical. This experience felt disrespectful to people's devotion. I expected honesty and integrity but received none. I strongly recommend others to carefully inspect every bead and be cautious about trusting verbal promises.
I've been a regular customer since 2012 when I first purchased a mala. The team is excellent, and the products are of high quality. Even though some items were pricey, they were worth it. Special thanks to the team for their consistent help and support.
I've been using the products and services for 6 years without disappointment. I recently started daily pujas, and I feel a positive change during challenging times. These pujas serve as a protective shield against negativity. I recommend their services for pujas, genuine rudraksha, and other items. Their professionalism and reliability are commendable, and you can attend live sessions to receive updates. Highly recommended for anyone following spiritual practices.
I recently ordered several items, including malas and a sandalwood stick. Everything arrived as promised—authentic, well-crafted, and beautifully packaged. Unfortunately, the stone in the sandalwood stick was broken, but the team responded quickly and arranged for a replacement without hassle. The replacement arrived in good condition, and their customer service was courteous and efficient. Overall, I’m very satisfied and would order from them again.
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