Review Time
I found a rug I loved and was surprised to find it on sale! It is a nice rug with a beautiful pattern and nice weight. I just ordered another rug and will definitely keep shopping here. Fast, free shipping.
Terrible experience
I had a terrible experience with Rugs.com. They shipped me the wrong rug, blue instead of green. No matter how many pictures I send to the rugs and labels, they would not believe it was the wrong rug. It also come all folded up instead of rolled even though the non-slip pad was neatly rolled. In order to return these for credit I have to take it to a UPS store. This rolled up pad is 8 ft long, how do it get that in my compact car??? I will never do business with this company again and I do not recommend it. I would doubt that these possible reviews are real!
My order arrived in low-quality packaging that was torn and had a hole. The seller had to file a complaint with their courier and received compensation for that. Meanwhile, I am left to find a way to repackage my 7x10 foot rugs (which they failed to protect during shipping) and transport it to a shipping center. Their policies seem to prioritize their convenience over customer satisfaction.
Locating the rug I desired was a breeze thanks to the numerous filters available to customize the results to my preferences. I’m optimistic that the shipping process will be seamless, and I’ll love how the rug looks in my space once it arrives.
Fantastic assortment to explore various possibilities. I was able to see my favorites in the envisioned space, which helped refine my choices. The order was processed quickly, and I received it sooner than expected. I'm very pleased and will be ordering again soon.
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Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor.
For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!See more
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