Review Time
I absolutely adore this couch! We've had it for around 6 months, and despite having 2 large dogs and a lot of kids, it still looks fantastic and is incredibly comfortable! I appreciate that all the covers are washable and that I can even order extras to switch up the color scheme! Additionally, the customer service is exceptional, and they genuinely care about their customers' satisfaction!
Trial Unit passed the Doodle Test! I was hoping to find high quality furniture that was very pet friendly and within a few short minutes of assembling my trial unit, my Bernedoodle promptly added paw prints and then made a small mess while chewing her bone, sitting on the unit. I'm so happy to say I was able to clean the fabric easily, so I'm convinced I can order the rest of the sectional and it will fit our busy home with 2 dogs. Great customer service response, and as a new customer, I'm very impressed with the solid structure and yet the comfort of the cushion too. I placed my order the rest of the pieces we need today. Thank you!
I needed help with my state tax exemption. Courtney helped me get the item I wanted and really helped out a lot. Now I am ready for more parts to complete our couch.The wide deep seat is super comfy and our cat's haven't shown any interest in scratching the smooth fabric (Retriever).
We have been using our new sectional for about 3 weeks now. It does everything it claims - modular, can reorder pieces, can wash covers, good for pets, etc, but the sofa itself is just not cozy/comfy. The seat cushions are firm, low back, low sides, and not deep enough even with ordering the deep version. We did do the at home trial, but sitting on the one armless unit is not the same as laying on it or sitting on it to watch a whole movie. At this point we cannot return it and it was expensive, so I will have to figure out how to live with it, but I would not purchase from them again. We did have 2 minor issues - the one piece of foam sent with the trial was the wrong size and it took customer service over a week to ship a new one and I had to remind them. Secondly, 1 small frame piece was broken upon arrival and 1 small cover piece had a seam come undone, but they shipped us new ones quickly, so no issues there. I also was wary of spending so much money on a piece of furniture that I would have to assemble and now that I have done it, I am not sure I would do it again. We purchased 7 sections and 2 ottomans which took us literally 9 hours over two sessions to assemble. Bottom line - I hope the features of this piece are more useful over time, then the negatives of comfort and assembly.
First, your team reached out to see how well I liked the couch after a year. Second, they responded with a replacement for the one cushion that wasn't right to begin with. Third, they made it easy to order two replacement covers for the ones that the dogs had damaged. And fourth--free shipping!
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Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
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