Review Time
The shipping costs are too high, and on top of that, you have to pay for insurance. I'm not happy with this, but the most frustrating thing is the delay; they take far too long to ship one or more bottles that they already have in stock. I think that if they're going to take so many days—more than two weeks since the auction ended—they should charge less to compensate for the delay, since they are quite demanding when it comes to collecting payment. They do that quickly, very quickly, but the shipping is terrible.
The shipping costs are too high, and on top of that, you have to pay for insurance. I'm not happy with this, but the most frustrating thing is the delay; they take far too long to ship one or more bottles that they already have in stock. I think that if they're going to take so many days—more than two weeks since the auction ended—they should charge less to compensate for the delay, since they are quite demanding when it comes to collecting payment. They do that quickly, very quickly, but the shipping is terrible.
I recently sold a bottle of rum with Rum Auctioneer. It sold and I was initially happy with the sale. I waited for payment as per usual. The day before the next auction started I realised that although I had been charged a fee to sell my bottle, I’d not been paid.I rang the next day (Friday morning) first thing and they put me on hold - and said they would call me back. Nobody rang and the next auction began. Monday afternoon I contacted them again, to be told the bottle had not sold as the buyer had not paid. That part I get. Things happen. I had no e mail regarding the bottle following the sale - I had to chase bad news - and I missed the next auction date as I had no idea it hadn’t sold. Contacting me earlier would have allowed me to relist the bottle. It takes 2 minutes to write an e mail to explain briefly what’s happened.The bottle sold for £1150 so it’s not pocket money. Even if it was a £50 bottle I would still assume out of pure courtesy and respect I would be informed.I know of another seller in this auction who also didn’t get paid - and has been treated in the same manner, as they informed me. Shockingly poor, pathetic communication and a lack of people skills. I have dealt with many auction houses and to say I’m upset and annoyed is an understatement. In a time of mass market turbulence perhaps taking a stuffy, corporate approach maybe isn’t the best option.
This is a great auction site for rum whether you're a beginner or a conneisseaur with a big wallet, you're going to find what you're looking for here.The service is top notch and they reply to mail inquieries within 24 hours. Packaging is some of the best I have seen so far.Be aware of the extra costs that apply after winning an auction, if you add 20-25% of your winning bid then you should have the full price.
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