Review Time
Incredible shipping speed! The bin was a perfect match. I appreciated being able to input the fridge model and choose the needed part from the diagram. This greatly streamlined the process of finding the right part! I had searched for two weeks, and no other service offered this option. Thank you!
This is my second order, and I'm still receiving the wrong parts. Now I'm informed that since the order has exceeded 60 days, I can't get a refund, even though the part was on back order for 4 months. I've been requesting a return label every 3 days and still haven't received it. This has been the case since I got the part; my first attempt was on December 9, and the most recent was on December 26.
I am very unhappy with the service. I waited a full month for the part, but it never showed up. Now, I’ve been waiting nearly another month for a refund, and my money still hasn’t been returned. This experience feels fraudulent and like a scam. I will not order from this company again, and I advise others to avoid them as well, since their service is completely misleading.
I found the service to be quite untrustworthy. I initially chatted with sales who assured me they had the parts and would expedite shipping if I provided my credit card details via chat. During the conversation, I received a call claiming to be from the bank confirming the transaction, but it turned out to be them. They insisted on using a credit card instead of PayPal. I expressed my concerns about this being suspicious and ended the chat, opting to order directly from the site since my fridge is old and they were the only source claiming to have the necessary parts. After completing the payment, I received emails stating that all parts were unavailable. While I did get my refund, the service felt deceptive, and the chat representative misled me about stock and payment options. The call claiming to be from my bank was particularly alarming. Proceed with caution.
Untrustworthy service. I had a chat with sales where they assured me they had the parts and could expedite shipping if I provided my credit card details during the chat. They then called me, claiming it was the bank confirming the transaction, but it was them. They insisted I couldn't use PayPal and had to give them a credit card. I found this suspicious and ended the chat, opting to order directly from the site since my fridge is old and they were the only ones claiming to have the necessary parts. After making the payment, I received emails stating that all the parts were unavailable. I got my money back, but the service was dubious. The chat representative misled me about stock and payment options, and the phone call was also questionable. Proceed with caution.
I ordered a part expecting next-day delivery, but the status remains 'processing.' There's no phone number available. I tried chat support three times, but each time I was put on hold and then disconnected. I will not do business with this service again. Beware.
I shared my struggles with getting my microwave fixed or replaced, despite having a warranty. The response I received was just a phone number I already had, leading to the same frustrating automated system. I'm extremely frustrated. At 88 years old, climbing a ladder to turn on the power for the vent is dangerous for me, especially when nothing else is functioning. This situation has persisted since September. What is going on with the service?
I've had a water filter subscription for about 10 years. On September 11, my account was charged $85.80. Today is October 8, and I found out my order had been canceled, yet they kept my money. I received a refund today, but when I requested a discount on the new filter due to the inconvenience and poor communication, they refused. I'm officially done with this service.
I ordered parts that were supposedly in stock for a water heater repair, but shortly after, I was notified they were on backorder. To make matters worse, I found it impossible to cancel the order as I could only reach a robotic voice directing me to a website. I eventually received an email saying they were canceling an order that wasn't even mine! It's no surprise this service is struggling. The online experience has been incredibly frustrating.
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Sears PartsDirect – Genuine Appliance Parts, Trusted Service, and Expert Support
Sears PartsDirect is your trusted online source for genuine appliance parts, lawn and garden equipment parts, and repair accessories. Backed by the trusted Sears name, we proudly help homeowners, technicians, and DIY enthusiasts find the right replacement parts to keep their appliances and tools running like new.
From refrigerators and washers to lawn mowers and power tools, Sears PartsDirect carries millions of genuine OEM parts from leading brands like Kenmore, Whirlpool, LG, GE, Maytag, and Craftsman. Our easy-to-use website makes it simple to search for parts by model number, brand, or category — so you can quickly find exactly what you need.
At Sears PartsDirect, we’re committed to delivering reliable service, fast shipping, and expert repair guidance. Our online repair help center features step-by-step instructions, part diagrams, and how-to videos to make home repairs simple and stress-free.
Customers choose Sears PartsDirect because we combine trusted quality, competitive pricing, and exceptional customer care. Whether you’re replacing a refrigerator water filter, fixing a dryer, or tuning up your lawn mower, you can count on us for dependable products and support.
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today — your one-stop shop for genuine appliance parts, repair advice, and service you can trust.See more
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