Review Time
I’ve been extremely satisfied with my new 40W laser engraver. It’s powerful, user-friendly, and consistently delivers clean cuts and sharp, detailed engravings. In just a week, I’ve already created several Christmas gifts. It easily manages my vector designs and feels sturdy and well-constructed. My experience has been so positive that I’m already considering getting the latest model next. If it’s anything like this one, I’m sure it will be a fantastic addition. I would highly recommend this company to anyone in search of a dependable laser engraver.
I am very disappointed with my experience with this service and feel it’s important to share it to inform other customers before they decide to purchase. From the start, the machine I received was defective, and despite following all the provided steps, the problems were never resolved. What has made this situation even more stressful is the endless email exchanges with the support team. There is no option for video calls, no real-time assistance, and absolutely no technical support beyond slow email replies—which only added to my frustration during an already stressful experience. After weeks of back-and-forth messages, the only “solutions” presented required me to pay extra, including a 12% restocking fee and an additional charge for packaging—meaning I would have to spend over $300 just to return a faulty product. This is entirely unacceptable and unfair, especially since the equipment has not worked properly since day one. The whole process has been exhausting, stressful, and far from what I anticipated when investing in professional equipment. I will also be sharing photos of the issues publicly so that other buyers can clearly see the unresolved problems I faced. This has been one of the worst customer service experiences I’ve ever encountered, and I strongly recommend that potential buyers think carefully before proceeding with a purchase.
it was so easy to set up and start using, able to etch and cut basswood projects easily . love my wecreat 20 w laser just recently bought the lumos and love how the framing is so easy to see compared to the framing on wecreat 20 w . having a great time using both lasers
I am new to Laser Engraving, so my first 16 months have been a huge learning curve. I have found that doing the suggested maintenance is very important to keep your machine running well. I use my WeCreat Vision 20w laser heavily though not as a business and probably due to sporadic maintenance I lost the fan in my laser head. I purchased a new head and installed but couldn’t get it to work properly. I called WeCreat Customer Service and they helped me to evaluate the problem and quickly sent me a laser head kit including a wire ribbon and circuit board to make sure my machine worked properly. This at NO CHARGE! I watched the WeCreat video on this complete replacement and though quite nervous since this type of work is really not my forte, installed everything they sent to me and IT WORKS PERFECTLY! The customer service I received from WeCreat was above and beyond my expectations. Thank you WeCreat 😊
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WeCreat is a pioneering team dedicated to making creation accessible to everyone.
Our story began with a simple yet powerful vision: how to transform complex creative processes into simple, achievable actions?
We are a group of innovators and creators who build intuitive laser solutions that unlock endless creative possibilities. Meanwhile, we are passionate believers in the power of creativity as the driving force of human progress.
We delve deep into understanding creators' needs and continuously work to simplify their creative journey. From artistic pieces to innovative inventions, we're committed to making the process of bringing ideas to life easier and more enjoyable.
We are excited to announce that our Vision and Vista products are now available for sale! These innovative solutions further enhance the creative process, making it even more seamless and enjoyable.
We believe that when creation becomes simple, the world becomes more colorful.
Follow us to be part of this creative revolution!See more
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