Review Time
Good free tier option. Good designer for the emails. Plenty of templates to get started with too.
I did get stuck when I needed to verify my account. However, Malissa was quick to help me in the online chat and it was sorted in minutes.
Thanks.
I faced an account suspension issue while setting up my first email campaign, which made me anxious about potential delays in our business communications. I reached out to the support team via live chat, and I was truly impressed: ✓ Response time: Less than 10 minutes
✓ The representative was very attentive and professional
✓ He quickly grasped the issue and offered clear guidance
✓ My account was reactivated right away
✓ He even provided tips on preventing similar problems in the future As a small business owner, having responsive and helpful customer support is vital. The service I received was exceptional when I needed it the most. I highly recommend this platform not only for their email marketing capabilities but also for their outstanding support team. Rating: 5/5 stars
I recently signed up and set up with the service. When I clicked Schedule on my first email campaign, I was met with a concerning message stating, "suspicious activity has been detected on your account, your account is suspended." I had seen a review mentioning that suspensions could be permanent, which made me anxious. However, I navigated to another page that indicated my account was under review and that I would receive contact within the hour. Within thirty minutes, I received three emails from a representative, and now I'm fully approved and have successfully sent my first email blast. I've never experienced such prompt responses from customer service before. Thank you for this wonderful experience!
Malissa provided outstanding assistance. I was feeling frustrated trying to understand why the automation wasn't triggering, but she quickly identified the issue and was incredibly helpful, even sharing screenshots to prevent future problems. Her friendliness and patience made a big difference. I'm excited to kick off the new year with everything functioning properly!
The representative was incredibly prompt in responding (on a Saturday afternoon) and provided what appears to be an informed solution to my problem. They seem very experienced. I will need to wait a few hours for the fix to take effect, but I appreciate the assistance regardless.
As a newcomer to this platform, I'm really enjoying it so far. The interface is much smoother and faster compared to others I've used, and the design options are superior. I received excellent assistance from the online support team, who helped me verify my account quickly so I could send an urgent email. The representative was incredibly helpful! The online chat feature was also beneficial in resolving DNS and web checks to ensure my newsletter doesn't get flagged as junk. Overall, it's been a wonderful experience without a hefty price tag and with a faster interface. Just a slightly stressed small business owner during the holiday season.
After two days of attempting to resolve an issue by myself, I finally decided to contact the support team out of frustration. Within five minutes, a representative named Malissa responded and immediately fixed the problem. The service was exceptional—quick, effective, and extremely helpful. Truly first-rate!
I was with a competitor for a year until they increased their prices. I had to downgrade to a free plan, which limited many features. That’s when I discovered the service. It’s ideal for my needs, and I feel I can grow with it without overspending. So far, I’m really enjoying it. It’s quite user-friendly, offers great features, and has the best customer support! I interact with the support team frequently, and the representative I work with is fantastic and patient with all my inquiries.
I needed support while creating my first Landing Page and faced several unfamiliar aspects. The representative in the help chat was exceptional, guiding me multiple times throughout the day and helping me successfully complete the project.
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