serephine.co

2.2
2.2 Based on 50 reviews

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Average Rating

2.2

/
5

50 Reviews

5 Star
25%
4 Star
4%
3 Star
0%
2 Star
2%
1 Star
70%

Filtered Reviews

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Review Time

Peet
It’s now day 25 since I ordered

It’s now day 25 since I ordered, they keep sending me emails saying they are tracking my order etc etc but when you click on the link for tracking, it does not work. Only the very 1st email which had the complete URL brought up tracking (17track.net) info which shows UNKNOWN/NOT FOUND to this day. I have emailed them requesting for a refund and to cxl the order and their response was that they are still tracking my order - HOW? Since there is no info on the tracking site given! What a scam.

1
Date of experience: Oct 25, 2025
Hailey
My new favorite piece, hands down

These earrings are my new obsession. They sparkle in that effortless way, not too much, just right. Light enough to wear all day too. I’ve already worn them three times this week without meaning to.

5
Date of experience: Oct 25, 2025
Amber
Such a lovely little surprise

My order came a day earlier than expected and the packaging was gorgeous. Even the tissue paper felt fancy. The jewelry itself didn’t disappoint either; sparkly, comfortable, and beautifully made. You can tell someone put love into it.

5
Date of experience: Oct 22, 2025
Jeanette Brown
I ordered one of the “BOGOF” offers…

I ordered one of the “BOGOF” offers 22/10/25, I have emailed 7 times chasing my order. It is now 27/11/25. All I’ve had are what look like generic replies with a “track your order” option but this does not work. I have raised a dispute against the company with my bank. I am also reporting this to trading standards and I am sending an email to Rip-Off Britain. 😡😡😡

1
Date of experience: Oct 22, 2025
Dal Dee
Zero stars

Zero stars Please do not waste your time, money or energy! It’s a scam almost 1 month since I ordered 2 items and nothing Endless emails, automated replies! Tracking doesn’t work and my shop app has stopped tracking the order! Very disappointed…. Lucky if you get your order

1
Date of experience: Oct 19, 2025
Nancy
I ordered eight pieces as gifts

I ordered eight pieces as gifts. Because there were good reviews online I fell for it. I usually do a lot more research. I spent around $380 and the pieces came in looking so poor quality I could never give these to anybody as a gift. They look tarnished. The jewels are crooked. They’re glued on and turned yellow. I am so disgusted with the quality I had to say something to warn people that if you see any positive reviews, it must be someone getting paid to post reviews. I contacted the company two days ago and I’m still waiting to hear back from them.

1
Date of experience: Oct 17, 2025
L Cole
Don’t waste your money!

Placed an order over 30 days ago! They won’t respond other than “it’s on the way”. Today I received a random text that they’re closed. I can no longer access the website. I’m working with my bank to get refunded. I definitely would NOT recommend them!

1
Date of experience: Oct 17, 2025
Rasmus Larsen
Still wearing my necklace weeks later…

Still wearing my necklace weeks later and it looks the same as day one. No dulling, no weird marks, nothing. Feels solid too. Fast shipping was a nice bonus.

5
Date of experience: Oct 15, 2025
Hasu Chhatlani
Sounds like a fake company still waiting for my order

I ordered on the 16 th October some Jewllery , it’s now 11th November 25, so far having sent them number of e mails , no joy, still waiting , tge tracking number company will ask you to sign on with your credit card , don’t do it as they will take £24 pounds every month so that you can see your order : it’s all sounds like a fake company to me

1
Date of experience: Oct 14, 2025
Crumley Tonya
Third time ordering from them and…

Third time ordering from them and honestly, I think I have a problem now. Every piece just hits right. The quality, the shine, the service; all consistent. It’s rare for a brand to never disappoint.

5
Date of experience: Oct 14, 2025

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