Review Time
I have been waiting 16 weeks for an item from this company and have yet to receive it. I reached out multiple times for status updates, only to be given various reasons for the delay from their overseas supplier. Today, I received a cancellation notice for my order without any explanation. This level of customer support is not what I expected, especially given these unusual circumstances. I understood it could take up to six weeks for delivery when I ordered. I am quite unhappy.
I have been waiting 16 weeks for an item from this company and still haven't received it. I contacted them several times for updates and received various explanations for the shipping delay. Today, I was informed that my order has been canceled without any reason given. This level of support is disappointing, especially considering the unusual circumstances. I was aware it might take up to six weeks for delivery, but this is unacceptable.
I bought music from this platform, but I can no longer access it in my digital library due to an upgrade, with no indication of when I will regain access. The support team provides generic responses and shows no willingness to assist me in retrieving my music. Ensure you download all your music, or you might lose access permanently.
I believe there is another site that I have used in the past. No music received. It feels like a scam. If this platform is legitimate, I recommend the admin investigate as they seem to be misusing your data. I apologize if this site is trustworthy, but it would be wise to research and protect others.
The customer service is extremely poor! I ordered a book for my child, but it was out of stock and they couldn't ship for over two weeks. I ended up purchasing it elsewhere and contacted the company to cancel my order. They asked me to confirm the cancellation, which I did, but the next day I received an email saying my order was shipping. What a scam!
I used to frequently order from this company without issues, but their shipping has become painfully slow. I placed an order nearly three weeks ago, yet it hasn't shipped. There's no phone number listed for customer service, but I did receive an email stating my order is 'in process' with no further details. As a music professor, I need scores quickly and will not order from this company again due to uncertainty about delivery.
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