Review Time
If I could give this review negative stars I wouldn’t hesitate to do so with the chaotic experience I have experienced. My experience with Shipole Trading, specifically with the representative named Emma, has been nothing short of infuriating. This company has demonstrated a level of negligence and disregard for customers that I have never encountered with any legitimate seller.
I contacted Shipole on February 9th, 10th, 11th, and 24th after UPS confirmed that they needed additional documentation from the sender in order to process the claim and issue a refund. Despite providing Shipole with this information multiple times, Emma never responded again. Not a single acknowledgment. Not a single update. Nothing.
Shipole failed to provide proof of delivery, failed to cooperate with UPS, and failed to meet even the most basic expectations of a functioning business. Their silence effectively blocked the UPS investigation and left me with no path forward except escalation.
Because of Shipole’s complete refusal to engage, I had no choice but to file:
A complaint with the Massachusetts Attorney General
An IC3 report for internet fraud
A police report documenting the non-delivery
No reputable seller forces a customer into that level of escalation just to get a response.
Shipole Trading has shown zero accountability, zero professionalism, and zero respect for the people who purchase from them. Their representative, Emma, stopped communicating the moment the issue required them to take responsibility.
If you value your money, your time, or your sanity, avoid Shipole Trading. My experience makes one thing painfully clear: once they have your payment, you’re on your own.
The representative assisted me in proxy shipping a coat from a platform that I couldn't purchase from due to my location. They were incredibly helpful and friendly, and their fee was very reasonable. I highly recommend their services for anyone in need of a proxy shipper. Thank you once again!
This was my first time using this service. I found the representative through social media, but I appreciated the professionalism of the actual website with clearly stated fees. The communication was prompt and excellent, and I felt reassured throughout the process. Although my package took a little longer to arrive, the representative kept me updated, and it arrived well-packaged without any issues. I would definitely use this service again!
This was my first experience with this service, and I was initially uncertain. However, they proved to be absolutely reliable, and I would wholeheartedly recommend them for exclusive items from abroad. I wanted a jacket that was only available in China, and they successfully secured it and shipped it out promptly. The tariff-free shipping is an added perk, especially given the current international situation. I will certainly use their services again soon!
I required a proxy for several preorders, including a group buy that needed extra communication with the seller. Out of all the proxies I contacted, this service responded the fastest. Their response time is consistently quick, making them the go-to option for urgent needs! The representative is friendly, trustworthy, and easy to work with, making the entire process seamless. My package included handmade items that arrived in perfect condition. Thank you!! :)
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Shipole is a worldwide buying and forwarding business which helps people get goods that don't ship to their countries. We believe that shopping from other countries should be fun and exciting. We make borderless online shopping easy.
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