Review Time
I cannot begin to say what a joke Shipsurance is. DO NOT USE THEM IF YOU WANT TO BE PROTECTED.UPS damaged a motorcycle engine that was shipped. They took no care of it even though fragile was all over the box. It was very well packed and protected andof course if not handled properly damage will happen. Looks as if UPS dropped it off the back of their truck a couple of times and rolled it around.Emma Rodgers at Shipsurance wanted us and/or the customer to get quotes from a couple of motorcycle shops to see if the engine can be refurbished. Keep in mind the customer bought a brand new engine....Why should we refurbish it for the customer? That's not what was purchased. Motorcycle shops did not want to get involved and if they were to they wanted to test the engine to find out the damage. That is very costly to do considering the labor and installation involved, along with trying to take time out of our day dragging around a motorcycle engine. In short, impossible to do. Emma also asked what we think it's worth to sell it as is. Can't do if we don't know the all the damage and that's besides the external damage that can be seen since it's a motorcycle. We sell them new, not fix or refurbish them and don't sell used or refurbished items.They are trying to deny the claim. Why buy insurance? The engine is over $5000 and insurance was purchased for protection from damage during delivery. They wanted many hoops to jump through to even file the claim and then deny it???? This a an absolute joke of a company and a fraud. If I could use more colorful words on here to emphasize how bad they are I would. DO NOT USE THEM FOR INSURANCE COVERAGE! You will just waste your money and jump through many hoops just to get your claim denied. We will be looking into all legal avenues to take and make them responsible for this.
As you can see their response is to blame me for not doing what no small business can afford to do. If I have to have a paid appraiser on staff to use their insurance it doesn't make financial sense to use any of the companies that they provide insurance for. I used Pirateship to send my package because their rates were better than going direct to UPS. If I have to have a paid appraiser on staff to meet the demands of Shipsurance then I might as well UPS directly because in the long run it's much cheaper and I won't have to jump through hoops that make no sense.
DO Not, absolutely do not use this company. Fedex lost a package and when I filed a claim through Shipsurance they told me that I would have had to have a formal, by a qualified, appraisal company before I shipped the package. So... if I ship 60 packages a month I need a staffed appraisal company to be on call whenever I want to ship a package? Who in their right mind would agree to that? What a scam!!
Shippo insures through Shipsurance. Another rip-off. I have a (legitimate) claim at Shipsurance, they don't want to pay, but ask for the same thing over and over again as if all my letters and documentations fall on blind eyes (and deaf ears). 2 women in that office, who are they? Are they hoping I finally give up? Never again will I insure with them, money thrown out the window.
I started using Shipsurance because of their integration with Shipstation. I have payed insurance for over 150 packages, when I had to make my first claim they requested tons of random information (Even more than FedEx) which I provided and then ended up denying the claim becacuse my packaging is not generic and has my brand logo in it. They should explain their service before accepting companies' money. Very bad work ethic and I am already looking for options to completely close my Shipstation account. I will learn from the mistake of ever making business with this kind of unprofessional and unethic companies. Lesson learnedReply: All your replies to negative reviews are justifying your sketchy and shady methods of business. When you deal with business owners you should not try to navigate your way around the obvious lack of information in your service that leads to people paying for a service that they do not rely on, SPECIALLY insurance services.Plus, having my logo in my box would be an excuse if my box was stolen but it was smashed to pieces by FedEx. How does that benefit me or my customers? I had to give a full refund to the customer because I actually value them and I would never make an excuse to avoid fulfilling my duty with them.Keep up the bad work, maybe you will eventually go out of business.
I get coverage on every shipment through my online store with this company. When my customer got a damaged package, I had them take a photo of that package and submitted it to this company the same day. It took a week and no additional emails to get my insurance claim approved. Very easy and I will keep using this company.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
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