Review Time
Honestly would consider them to be somewhat of a scam due to recent experience. Our ecommerce business insured an order that was delivered with damage. The customer informed us of this, and included a photo showing the product damaged.We provided the requested documents: invoice, product damage that the customer sent to us. Then almost within 5 minutes, we got an email with further document requests. They want more proof of product value, more photos. We asked the customer to take more photos, which they begrudgingly did. Email back an hour or so later, asking to see outside of box. There was never an issue with the outside of the box, it's the product itself that was damaged.We used them to insure every order, they could check the insurance history themselves to see this truly was a once in thousand occurrence, and their response was basically to exhaust us and our resources to chase less than $100 in coverage. Dishonest, will be using another shipping company and insurance provider (also avoid ParcelGuard, their other company name).
Avoid Shipsurance at all costs. If I could give zero stars, I would. We are a small business and paid for $3,000 of insurance on a large shipment. The package arrived at its destination completely mangled, with a massive, gaping hole in the side. The vast majority of the units had fallen out and were lost forever.What followed has been a masterclass in bad-faith insurance practices. We have been going back and forth for weeks, submitting over 30+ images of the destroyed box, the packaging, the remaining damaged items, invoices, and detailed proof of value. Each time we complete their checklist, they invent a new, more absurd one.Their latest demand? That we individually photograph all 1,500 units that were damaged inside the box. This is after we already sent photos of the entire damaged lot. It is an impossible, insulting request designed for one purpose: to make us give up on our legitimate claim. They are ignoring the 9,000+ units that are completely missing and focusing on creating an administrative nightmare.This company's business model appears to be collecting premiums and then creating an endless loop of bureaucratic nonsense so they never have to pay out a claim. It is a scam, plain and simple.I demand immediate outreach from a senior manager or executive to resolve this claim and process our payment in full. Do not use this company unless you want to throw your money away.
Like everyone else on this page, I'm losing my mind over how fraudulent this company is. I insured a packaged for $3,000. Received it with a MASSIVE hole in the side. 50%+ of the items fell out and are gone. The other 50% are smashed and damaged. I've supplied more than enough documents to meet their requests and Emma Rodgers continues to decline submissions with little to no context. Truly a shame a business runs with these types of practices. The box looks like it was ran over by a truck, fully insured, and now I need to spend countless ours trying to satisfy requirements that seem to be simply unobtainable by design. Come on shipsurance... do better than this.
I own an e-commerce business and we spend thousands with Shipsurance insuring every package with a value over $200. A couple weeks ago we filed our first damage claim and it has been a nightmare since. We filed 4 different claims since the shipment consisted of 4 pieces and all were damaged during shipment. Total insured value we paid for was $8800 and we requested just a fraction of that for repair costs after getting a repair estimate (which they requested). Items were packaged to the industry standard and were packaged the same way we've packaged hundreds of items in the past with no issues.Shipsurance requested multiple photos and information repeatedly of the same items. Practicing patience we provided everything that was requested. The last request from them was for further photos of the damage on the items, which we provided. A few days later our claim was denied for "insufficient packaging" which is odd consider the last request for photos from them was for item damage, not packaging (packaging photos were provided weeks earlier). My follow up email to my representative requesting a re-evaluation has gone unanswered for days now.This company will do whatever they can to deny claims, despite us spending thousands with them over the years. It's highly disappointing to now realize we've had false trust in Shipsurance after all these years.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
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