shipsurance.com

2.9
2.9 Based on 201 reviews

Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a bu...

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Average Rating

2.9

/
5

201 Reviews

5 Star
43%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
52%

Filtered Reviews

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Review Time

Norm Walker
Wonderful!

So much better than rely on usps insurance, which is absolutely horrible. The entire process was quick and easy and they deposited directly to my PayPal. I insure all my packages with shipsurance.

5
Date of experience: Mar 18, 2022
Hélène Roux
excellent customer service and very quick settlements

excellent customer service

5
Date of experience: Mar 18, 2022
Karly Lewis
Fast, secure, and easy, but you must have recipient sign an affidavit, or fill out online form as we

I was very pleased with the speed and ease of processing my portion of the claim. I really hate that I had to bother my client for them to do an affidavit or online form. This client was willing to do it, but the only other time I've needed to file a claim, that client would not have been. Reaching out to an angry client, and letting them determine whether I get reimbursed or not seems risky to me, and makes me consider how I will proceed in the future. For this particular client, she was happy to help, and the claims process was speedy. I eventually was also reimbursed for my shipping, that I had included in my original insurance coverage amount.

4
Date of experience: Mar 18, 2022
Kierra L.
I’ m covering with ship insurance all…

I’ m covering with ship insurance all my frágiles items. I’m having a good experience with them. Easy and fast process

5
Date of experience: Mar 18, 2022
Jayden
Terrible Company

Terrible Company. Avoid at all costs! They will screw you over and blame it on their fine print.

1
Date of experience: Mar 18, 2022
Rendell
DO NOT USE THIS COMPANY ITS A SCAM THEY…

DO NOT USE THIS COMPANY ITS A SCAM THEY MAKE YOU PAY PREMIUMS AND THEN WHEN YOU NEED FOR A CLAIM TO BE PROCESSED THEY ASK FOR A LOT OF USELESS DOCUMENTATION ONLY TO SEND YOU A LETTER THAT YOUR CLAIM WAS DENIED AWFUL COMPANY.

1
Date of experience: Mar 11, 2022
Chloe B.
Do not bother buying this through…

Do not bother buying this through Shipping Easy, they don't follow their own policies and create all these excuses, 40 days past on two claims and they refuse to refund. Also don't believe these so called "positive reviews" likely fabricated.News flash you have a low review rating so it’s not just me complaining, some of these reviews are identical to my experience. I talked to your rep and she has neither had a manager call me like I asked and has yet to show me where is writing and that has my agreeing to this “new requirement”. Looks like a civil court filing and a judge making you refund me is how it’s going to go.

1
Date of experience: Mar 02, 2022
Wilfred Butler
Purchased a label through pirateship…

Purchased a label through pirateship and paid the extra insurance with ship insurance they have literally dragged this out for months and have yet to pay me out after ups completed there investigations

1
Date of experience: Feb 11, 2022
Drew Lewis
DO NOT USE!!

Completely ridiculous. They denied claim, saying the packing tape "alludes to the contents of the box" Really? We have a 3 letter company name, like ABC or RHW, no pictures of the product on the box, no words about automotive or racing parts. And this rule is specifically about things that tempt thieves, however the box was not stolen, it was smashed up by UPS, and still shipsurance denies our claim! Utter garbage.

1
Date of experience: Jan 27, 2022
Gabriel Ross
I am glad that Shopify is using this…

I am glad that Shopify is using this service to process shipping insurance claims. It is very easy to use and reimbursements have been very fast.

5
Date of experience: Jan 17, 2022

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Business Details

  • Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more

  • email info@shipsurance.com
  • call 8668529956
  • language https://www.shipsurance.com

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