Review Time
We pay for insurance coverage through Shipstation. We had a package that FedEx lost and Shipsurance told us we needed FedEx to deem it a loss before we could be paid out on the claim. So we did that, which means the package will be marked a loss and we would get our reimbursement from Shipsurance. When we provided photos we use a packing tape that has just our logo on it, and they denied the claim because it "alludes to the contents." No where in their policy does it specifically call out branded packing tape, but instead they have a clause that can be used to essentially deny any claim because Shipstation also uses branded shipping labels. I am willing to bet we spend $20K annually with Shipsurance and they've been the worst to deal with. I had better luck dealing with FedEx than I did this company.
I Paid for 5k insurance. I shipped my vinyl printer in for a tune up.when I got there it was broken open and peirce follow out of the box so they refuse it and took pictures.so when I got the package back I contacted pirateship.com and was told to file a claim with ups.ups picked my package up for inseption and then they lost it i dont know how they can lose a package 40 x 18x18.i fought with ups for 5 weeks and then they tell me I'm get $100 and told me I had to deal with pirateship.com. I send everything they asked for.today I received a Denial.This is the reason they gaveThe claim has been closed. The item(s) that were originally shipped were returned to the original shipper before we completed our review.I guess I will have to get a lawyer to sue them.our judge here hates online bussiness so a 5k claim will cost much more after they have to pay my legal fees.next post is to the better bussiness Bureau
Be warned: this company will deny a DAMAGE claim if there is any kind of logo on the box--it does not make sense at all. We were not trying to collect for theft, in which case their policy would sort of make sense--- but a sturdy box was damaged & denied because of printed box. This is an easy way for them to collect your $$ and get out of paying for a claim. Absolutely ridiculous! They would not even discuss with us. I would avoid this company and just work directly with UPS.After writing this review, Shipsurance posted a snarky reply, which pretty much displays the level of professionalism and customer support you can expect from the company.
Shipsurance took care of my issue quickly. The box of cookies we shipped were ruined due to the carelessness of UPS however, Shipsurance came to the rescue and refunded my company the entire amount we insured the cookies for.Great customer service and turn around time!
So I had to mail a package that contained an expensive laptop, clothes, and other items. Therefore I chose to pay for shipsurance just in case anything happened and to make the delivery fast and secure. But even though I paid so much for the insurance and fast delivery, I had a terrible experience with delivery. The package was completely damaged, there were signs of the package being tampered with, items were missing, and everything was soaked In water. The computer was completely damaged and so I put in a claim for my damaged and missing items. However shipsurance basically tried to claim that it wasn’t covered?? What was the point of shipsurance then?? I don’t understand at all what they meant as to how it wasn’t covered at all?? The laptop is COMPLETELY unusable and I am MISSING items! This is absolutely the worst customer service I have experienced!! I truly am baffled by how they are trying to tell me that nothing is covered. I would give this experience NEGATIVE stars if I could but one star is unfortunately the lowest I could go. So if you are considering to buy insurance to cover anything important be cautious of this company! Nobody has been trying to help me and I have been getting turned down. I am looking to take further action because this is completely unacceptable.
SmallBizOwner was exactly correct with this company. We had a claim denied because one side of a completely blank box was taped closed with tape that had the logo of the product inside. The product damaged by UPS and this was their way of not paying. If I could post a picture of the box with the one piece of tape on the bottom side of the box you would realize how ridiculous this company is. We have been shipping online for 25 years using UPS directly with their insurance and never had an issue. This is the insurance Stamps.com supplies at an extra cost and is a scam. AVOID this company. They deserve a “0” star
Deceptive and abusive. Shipsurance allows patrons to overpay for insurance without warning them that they won't pay replacement cost, but instead pay only the last sale price of the item. They bank money from huge amounts of people insuring to replacement value. Buried in their terms they say that they will only pay the purchase price of a recently sold item. If you get a $1000 item for $500 in an auction, they will let you pay for $1000 of insurance and will only pay out the $500 sale price plus shipping costs. I insured a shipment. The shipper dropped the box too heavily and damaged the item despite all the bubble wrap the shipper had used and the fact that it was in the factory case. I made a claim with shipsurance for the insured amount. Shipsurance did the following. 1) asked for proof of ownership. (so I provided the Paypal receipt). 2) used the Paypal receipt I provided to prove ownership to establish the instrument value (I paid about 50% of replacement value in an awesome deal) 3) Required several repair estimates (you couldn't repair it for less than the cost of the instrument). 4) Paid me the purchase price, not full replacement value of the instrument which I paid to insure. 5) Blackballed me from further business with Shipsurance. (That is fine with me, but they also blackballed the guy I bought the instrument from whose only involvement was to give me a good deal, pack, and ship the instrument.)I'm looking forward to the class action where some enterprising lawyer sues Shipsurance for all the money they take by allowing people to routinely inadvertently overinsure their items.
I read the fine print carefully before using this sketchy company. I shipped a phone that was lost in the mail. I met all the requirements for reimbursement. ShipInsurance won’t pay. Requiring documents like trade in agreement that don’t exist and were not part of the insurance contract terms. Pursing my claim against ShipInsurance through legal channels since there’s no basis for requiring extra unnecessary irrelevant documents. BEWARE. UPDATE: The reply from Shipsurance (below) tells me to contact my claims rep. However, I do not have one. I purchased Shipsurance insurance coverage through Pirate Ship. So there’s no claim number, no claim rep, no toll free number or customer service. Everything goes through PirateShip, giving ShipInsurance a layer of insulation. I do have a lot of frustration and wasted time. Shipsurance has my phone number and I would like to be contacted by phone.
I just started the process to file my first claim and it's clear that they (and USPS) assume that I am lying. I dropped my package in the mail collection box in my neighborhood as I have been for months, and for some reason this package was not scanned in and is showing that the post office has not received the package and only a label has been created. For 2 weeks I have been trying to get some level of an informative response from USPS to no avail. Today when I filed my claim Shipsurance responded saying I need proof that the package was received and I need to reach out to USPS. If I had proof the package was received, I would be talking to the post office not Shipsurance. It's unfortunate that most of these shipping applications use Shipsurance. I don't have confidence that Shipsurance will refund the product I lost. I may have just as well saved the money I spent on insurance to also save myself of the headache of filing a claim for a shipment no one believes I shipped. But now here I am, and I need the value of my product back, so I will continue to fight for my refund.Even the "customer service" responses to these complaints show that customer service is not a priority for ShipSurance.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
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