Review Time
After extensive research, I chose ShipToBox because their shipping rates were the lowest compared to other forwarding companies. My first shipment was smooth—no delays, decent customer service—so I continued using them. However, major issues emerged as I shipped more:Hidden Rules & Fees:Initially, I shipped 7 perfumes with no problem. Later, I was suddenly told there’s a “2 perfumes max per package” rule, forcing me to split shipments (and pay way more). No prior warning—this “new rule” was only revealed after I’d already ordered.Damaged Monitor & Zero Accountability:My gaming monitor arrived damaged. Customer service (via WhatsApp) replied slowly and eventually said they’d file a claim with FedEx. After weeks of back-and-forth, they told me the claim was denied and offered no compensation, refund, or return. They washed their hands of it entirely.Pros:Cheap rates (initially).First shipment was hassle-free.Cons:Unclear, changing rules (like the perfume limit) with no notice.No protection for damaged items—they blamed FedEx and left me with a loss.Slow, unhelpful support when issues arise.Conclusion: If you’re shipping low-risk items, maybe it’s worth it. But for fragile, expensive, or bulk orders, look elsewhere. The lack of transparency and refusal to take responsibility for damages is unacceptable.
Fast and reliable handling of shipments, a very carful operation with any product needed! The support center is very fast and cooperative in any situation occurring. I personally had the help of ADHAM for many questions and situations of various deliveries and it went perfectly smooth!
The employee Adham demonstrates excellent customer service skills, handling inquiries and resolving issues promptly and professionally. Their communication is clear, and they consistently ensure customer satisfaction, making them a valuable asset to our recharge company.
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