Review Time
Have been using Guildford Harley-Davidson for a long time now and I'm sorry to say it has seen a significant drop in customer service over the last few weeks.I used to get all my parts from a young chap on the parts desk who always had time to answer any questions I had, he was extremely knowledgeable, welcoming and you could tell had a real love for the brandUnfortunately after phone conversation and a recent visit where I dealt with a young lady called Holly on both occasions I shall not be coming back to Guildford Harley. Firstly she seemed rather annoyed that I had disturbed her from staring at her mobile phone and sadly it became quickly apparent that Holly doesn't actually appear too know anything about Harleys. I asked her about having a stage 2 kit fitted to my bike and some other custom work undertaken. She could neither explain what was involved in a stage 2 and had to go and ask a technician and then when I asked about the other work namely front and rear suspension upgrades again I was met with a blank look before being showed images of some ohlins without any sort of explanation of how they are better or how they work with the various settings.Now I'm not a fool and have looked into these things myself briefly before coming down to the dealership so have some understanding. What I didn't expect was someone to be working there representing the brand that quite honestly doesn't have a clue and is rudeSpeaking to a couple of friends that also used the dealership regularly they both confirmed my experience. So sadly it was not a one off as I had hopedGiven how many Harley dealerships have closed over the last couple of years you would think the remaining ones would want to do everything possible to stay open but I dont have much hope for Guildford when they have staff like this working there, effectively turning money away
I went to Triumph Watford to look at some bikes, after deciding to do my DAS course to get my A licence. I was greeted by Ram, and he helped me choose my bike. I told him what I was looking for, showed me multiple bikes the had, wakes me through picking all the options I wanted, and kept me updated the entire way ! Ram was so polite and personable the entire time, and he all the answers to any questions I had !!! Absolutely brilliant service, and I can’t thank Ram enough for all his help !!!
I was unfortunately sent the wrong tank bag and no installation kit was included. My query was handled very efficiently and effectively by James at Lind. The business acknowledged and corrected the mistake without any additional cost to me and the correct items were the. promptly shipped 👏
Claim your business profile now and gain access to all features and respond to customer reviews.
At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent BMW Motorrad, Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.See more
gomore.se
porschehighwycombe.co.uk
sharkleathers.com.au
acemobilesafetycertificates.com.au
tireswheelsdirect.com
bravacycles.com
bike-discount.de
chafinautosales.com
pridecarshipping.com
easynumberplates.com