shop.txu.com

4.8
4.8 Based on 160 reviews

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Average Rating

4.8

/
5

160 Reviews

5 Star
94%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
5%

All Reviews

Filter Reviews

Review Time

Elise Cooper
I absolutely am in awe

I absolutely am in awe . I thought i wouldn't get any help but I figured the worst ill hear is a NO. But Diana went above and beyond in helping me with my problem. She was very knowledgeable and polite. I greatly appreciate her understanding and compassion to help someone in need. Ive always loved TXU and today confirmed my passion is in the right place. Thank you Diana and TXU for understanding sometimes we all need a little help. She eased my stress monumentally ❤️

5
Date of experience: Nov 08, 2025
Pamela Evans
TXU Energy is best.

TXU Energy is best. I had twice payments error, TXU Energy employee took care of it. Refunded back to me. They had good job.

5
Date of experience: Nov 02, 2025
Sade G.
Diane A

Diane A I believe her name was helped me tremendously via chat she was gracious and gave me a chance I really appreciate her

5
Date of experience: Nov 01, 2025
Dorothy Manker
Customer service rep was great

Customer service rep was great. Very helpful and nice.

5
Date of experience: Oct 29, 2025
Nichole Rodriguez
Awesome experience

I'm a disabled individual on a fixed income that lives from paycheck to paycheck like lots of Americans. Which is stressful in it's self but the agent that assisted me today was informed and extremely helpful. They helped me get back on track with my payments and did it quickly and efficiently but most importantly the did it to were I kept my dignity and I felt extremely respected. I can say it was a refreshing and awesome experience

5
Date of experience: Oct 28, 2025
Alone Respect
Kathaya G the best!

Kathaya G very helpful, patient with me of finding a solution to help me. She is the best and her customer service is wonderful.

5
Date of experience: Oct 27, 2025
Maria Rios
The person who has been helping me

The person who has been helping me

5
Date of experience: Oct 21, 2025
Haley
Kathya G. gets 5 stars from me!

I had to have a dental procedure done that unexpectedly cost a lot more than I was told, which I had to use the funds for my electric bill for. Representative Kathya G. really eased my families' worries with helping us get an extension for our current bill. She was helpful, understanding, patient, and respectful. She deserves a raise! Thanks so much, Kathya!

5
Date of experience: Oct 20, 2025
Omar Jorge Rodriguez
I was having issues with a payment.

I was having issues with a payment and Kathya was able to help me and guide me through the process. She is the best and very helpful, kind and professional. The issue was resolved over the chat quickly. Thank you Kathya, 6 stars for you.

5
Date of experience: Oct 20, 2025
sharon salinas
they solved my inquiry inmediatly via…

they solved my inquiry inmediatly via Chat. Diana was very kind and helpful.

5
Date of experience: Oct 18, 2025

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