Review Time
Agree with the other reviewers - this is a terrible brand wrapped in nice packaging. Their customer service is atrocious and their policies are very unfriendly. And frankly the quality of their clothes have taken a nose dive in recent years. TheRealReal will no longer resell their items. By way of further example regarding their customer service I decided to use their "HandMeDoen" service so that I could move on from a gently worn dress. They said that the dress had been "clearly altered" but the him was just tacked up and could have been let down again easily. I told them I would gladly pay for them to return it to me so that I could do this myself, but they absolutely refused and said that they would "be responsible for repurposing it" - which is such nonsense and meaningless to me. So now I am out an expensive dress and will never purchase from the brand again.
Do not waste your time. Interviewed with them three times, including in-person. First time, so-called HR assistant Jesse was late for a phone screening and the excuse she gave me was that she was busy buying a car that's why she was running late.Another time was with the so-called HR director Erika and I had a phone interview and she was also late for that appointment. I was about to email them but they called in and said they ran late. She just shrugged it off as if it was no big deal, like something they normally do. She knew about the phone interview time we were supposed to have, yet she was the one who was late. No apologies or any excuse of any kind and didn't even acknowledge for not valuing my time, just allowed themselves to have no punctuality.When I followed up, the assistant HR gave me an attitude as though annoyed and shouted and yelled at me over the phone stating I was pushy, when I kindly only asked for the reason why I was not selected for the position. She abruptly cut me off and was talking over me telling me that I shouldn't even be asking, etc. telling me this and that and that I shouldn't be asking giving me advice in a rude way. A normal and valid question to ask. I believe applicants and candidates can ask employers the reason so that we can know on our end for future reference.Completely unprofessional. The HR director was caught in a lie a couple of times and was also unhelpful. I was told by Jesse that I was overqualified, yet the so-called HR director Erika told me afterwards that wasn't the case. She told me some other people had fit the role better when I met every specified detailed requirements on their job listing. They will not hire you even if you have the qualifications and skillset.Slow responses from their HR team when asking them questions and setting up interviews. When the assistant set up my initial interview she sent me a wrong invite and sent something three times and kept making mistakes. When I inquired what happened, the assistant said it's supposed to come in separately and should check my spam/junk mail, as if I screwed up and didn't know where to look. It wasn't until I asked, when I finally got the zoom interview link.The turnaround time as I see that the job had been sitting around for awhile seems this company works super slow as far as getting things done, or is not the kind of company anyone would work for considering the immense unprofessionalism. I knew there were red flags from the beginning seeing how unorganized their HR department was and how late they were with interviews and responses. When I politely asked the director a question regarding the position, she snapped at me and said "I ALREADY GAVE YOU ENOUGH FEEDBACK!" meaning they don't care about their applicants. I see how and where their department gets their training from. Incompetent and uneducated staff members they probably just hired from family friends. Overall, completely rude, unprofessional, and untrained. They need more proper training in their service department on how to handle speaking with people, let alone potential hires that will work for you. Knowing it's their HR department even makes it worse. It is sad and disgusting. I filed a complaint with the boss that they report to Roxie VP of Operations.It is a small new company, highly unorganized. You're better off somewhere else.
Same experience as everyone else I ordered 10 days ago and cannot get any response from the company except an automated response and the phone is “not accepting calls’. I don’t know what the products are like but their customer service is abysmal. I can do nothing but wait so frustrating. I saw the article in the Daily Telegraph so they should be careful about recommendations!!!!
After trying on a Doen dress at Saks, and loving it, decided to order more items from their store online on the 1st of July. The order took so long to deliver (arrived 21st July) that I had left the location. The constant emails, messages I sent to discuss my options were left unanswered. It’s now the 26th July, and I still don’t have my dresses I ordered on the 1st and no-one will reply to social messages or email. I am absolutely devastated after this retail experience, do not shop there.
Processing took longer than what was reported online. When I tried calling, texting, emailing customer service to change the address of delivery they took days to respond and by then my order was shipped to an address I no longer live at. They offered no help or recourse for all of this delay. This definitely left a bad taste in my mouth.
I have tried to contact the company 4 times by email with no response. The dress I bought was made incorrectly and I was pointing out the problem area with clear pictures and asked for their help. No help or reply…. terrible service!
One star is for the fast shipping and the second is for the quick process for returns. I received my ~$270 Marron dress today and the first thing I noticed is the flimsy side zipper is defective. Really?? Does Doen have any quality control before they mail products to customers? I appreciate that the return process is fast and easy, but I am very disappointed with the quality of the product: overpriced, and flimsy, almost see-through material that looks like material used for clothes you buy at Wal-Mart or Old Navy. This is NOT comparable in quality to higher end brands / designers, and I recommend saving your money.
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Thoughtfully designed clothing by women, for women. We create elevated everyday pieces, inspired by our nostalgia for the California of past decades. We sell ex
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