Review Time
I'm completely enamored with this brand — it integrates perfectly into my daily routine. I wanted to share a recent experience from a seasonal sale: I encountered a minor issue with my order, which I completely understood, and when I reached out, a representative assisted me immediately and was incredibly kind. Every interaction I've had with this brand, whether placing an order or asking questions, has been delightful. I'm genuinely appreciative of their beautiful products and sincere customer support.
I truly adore this brand — it fits perfectly into my daily routine. I want to share a recent experience during a sale: I encountered a minor issue with my order, which I completely understood, and when I reached out, the representative assisted me promptly and was incredibly kind. Every interaction I've had, whether placing an order or asking a question, has been fantastic. I am genuinely thankful for their beautiful items and sincere customer service.
I am very disappointed with my order; the dress I received is defective. At the top, where there should be two strings to create a bow for a proper fit, there is nothing, and the top hangs poorly, making it unusable. I can't believe this happened, especially given the price, as I expect quality to match the cost. This is unacceptable. Update: The company responded and is taking steps to address my order. My faith in humanity has been somewhat restored.
I’m very let down by this experience and will not be returning. I bought a pair of pants during a sale, and the very next day, the price dropped an additional 20% while the item was still available. I reached out to request a price adjustment or to cancel and reorder, but I was informed that neither option was possible. I work for a small business and we always strive to ensure our customers feel valued and satisfied with their purchases. Unfortunately, this situation left me feeling deceived and frustrated. At this point, I don't even want the pants anymore due to the negative experience.
I've shopped with this brand a few times. The designs are adorable, but the quality of the clothing is frankly disappointing. I followed the washing instructions before wearing a shirt because it had an unpleasant odor when it arrived. After a gentle wash, the shirt shrank beyond recognition, and I didn't even put it in the dryer. I was still within 30 days of my purchase, but the brand would not accept the return. Their customer service is lacking, and I won't be shopping there again.
I ordered a blouse and pants set as an international order. Unfortunately, the pants do not fit as they do not match the measurements provided online (I spent considerable time measuring and comparing them to other pants I own), and they cannot be adjusted according to the model's sizing on the website. The blouse is the same size but fits much larger. I actually like the set and want to wear it, so I emailed to inquire about an exchange. I quickly received a standard response stating that items cannot be returned or exchanged because it was purchased on sale. Meanwhile, the pants are now available in all sizes at full price on the website. Very disappointed and expecting much better customer service for such high-priced clothing!
I ordered two dresses totaling almost $700 and was incorrectly charged $44 in tax despite ordering to my home address. I've tried for a week to contact customer service via email, live chat, phone call, and text. I've received one text stating they have escalated my inquiry, but nothing further. I am disappointed in their customer service and the difficulty in reaching someone.
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Thoughtfully designed clothing by women, for women. We create elevated everyday pieces, inspired by our nostalgia for the California of past decades. We sell ex
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