Name: shopee.com.my
Telephone: 000000000
Rating: 1.5

VP Guest

Frustrating and inconsistent delivery delays

Delivery delays are a common issue, sometimes lasting several days or even weeks. These delays often stem from weather conditions. It's confusing that one package can be delivered while another cannot, seemingly based on the selected route. If that's the case, the service should consider using more reliable routes to prevent these problems.

Date of experience: Dec 16, 2025

Wilber Anderson Guest

2 months ago

Delivery delays are a concern

Delivery delays are frequent, sometimes extending for several days or even weeks. The issue seems to be attributed to weather conditions. It's odd that one package from a specific location cannot be delivered, while another from a different route can. It appears to hinge on the chosen path. If that's the case, the service should opt for the more reliable route to avoid these issues.

Date of experience: Dec 15, 2025

Seth Gupta Guest

3 months ago

Excellent service

Date of experience: Nov 27, 2025

Liza Brown Guest

3 months ago

Very unsatisfactory service

The service is extremely disappointing. In particular, there have been numerous issues with reliability and communication. It's frustrating to deal with sellers who are unhelpful. I've spent months facing more frustration than satisfaction. I've decided to uninstall the app to save myself from further inconvenience.

Date of experience: Nov 25, 2025

Imelda Sanders Guest

3 months ago

Order cancellation without notice

The buyer canceled my order unexpectedly. It took over a week for the service to process my refund. I reached out to customer support multiple times, but none provided a consistent solution. Different representatives offered varying information, and after nearly two weeks, there was no resolution. This has been a very frustrating experience.

Date of experience: Nov 11, 2025

SkyLegendz Guest

4 months ago

Urgent case, no follow-up

My order issue was prioritized as urgent, yet there was no follow-up for days. The seller has been unresponsive, and the support team merely states they will coordinate with others. This lack of action is incredibly disappointing.

Date of experience: Oct 13, 2025

Lettice Smith Guest

5 months ago

Mixed experiences with couriers and sellers

There are many unreliable couriers and sellers, but it’s worth taking the risk if you do your research and read reviews. Despite these issues, the service can still be decent; just be extra cautious.

Date of experience: Sep 03, 2025

Dustin Lewis Guest

6 months ago

Disappointed with customer support

I'm quite let down by the customer support team. My issue regarding a canceled order and missing refund has been ongoing since May, despite numerous follow-ups. It feels like the service doesn't value customer feedback. They seem to close cases without ensuring issues are resolved, which is surprising for a large company.

Date of experience: Aug 30, 2025

DW83 Guest

6 months ago

Very unreliable online shopping experience

This online shopping platform has proven to be quite untrustworthy. I've encountered counterfeit products and defective items that couldn't be returned due to a malfunctioning return system. My experience with customer support has been frustrating, and I’ve ultimately lost money. I highly advise avoiding this platform.

Date of experience: Aug 21, 2025

LA Guest

6 months ago

Delivery service needs improvement

The delivery service requires significant improvement. There are often issues with specific couriers, and sometimes riders provide false proof of delivery without actually delivering to my address.