shopgamelab.com

2.1
2.1 Based on 21 reviews

Your go-to destination for quality gaming consoles, accessories, and nostalgia-packed fun 🕹️ We’re all about reliable performance ⚡, fast shipping 🚀, and great customer support 🙌 – whether you’re reliving the classics or discovering them for the first tim...

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Average Rating

2.1

/
5

21 Reviews

5 Star
17%
4 Star
13%
3 Star
0%
2 Star
2%
1 Star
69%

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Steve Morgan
Everyone's experiences vary, but I was pleasantly surprised

Everyone has unique experiences with companies, and I was taken aback by the ratings I encountered. I placed my order for the console on 12/11 and received it by 12/23. Living in NY may play a role, but considering it likely ships from overseas, that's quite impressive. I've only had about an hour of gameplay, so I won't make any long-term claims yet. I was able to start my Pokemon Gold file and browse through many games. For around $70, getting 25,000 games is an unbelievable deal. While there may be some bugs, my shipping experience was smooth, and it's hard to beat this value, especially compared to the price of a game system in 2025.

5
Date of experience: Dec 24, 2025
Diane W.
Frustrating experience with tracking and support.

I placed an order and received a tracking number on 11/24, but there have been no updates on it. I've reached out via email three times with no reply. Now, they send me an email asking for feedback on the product... I'm extremely frustrated. The tracking label never showed that it was picked up by a carrier, yet they updated my order status as if I had received it. No response to any of my inquiries.

1
Date of experience: Dec 23, 2025
Deme77
Misleading Shipping Information

I ordered on December 9th and got an email on the 11th claiming my order was on its way, which turned out to be false. The tracking on their website showed ‘parcel info received’ until the 19th, when it finally indicated it was dispatched. It just left for the departure airport yesterday, so I'm very skeptical about receiving it in time for Christmas, if it arrives at all!

1
Date of experience: Dec 22, 2025
Kizotau9986
Frustrating Experience with Delayed Order

I ordered two consoles and two cases on December 3rd as Christmas gifts for kids. The next day, I received a tracking number from the delivery service, which seemed encouraging. However, two weeks later, there has been no update on the tracking, and the item still hasn't arrived. I tried reaching out via email, phone, and the support page, but received no responses. This feels like a total scam, and now I'm left scrambling to find alternatives just a week before Christmas. I strongly advise others to steer clear of this service. It's time to request a chargeback from my bank.

1
Date of experience: Dec 17, 2025
Myrtle H.
Disappointing experience with the order

Following the trend of others, my mum ordered a console for my son on 21st November... Has it arrived? No! Like many others, there has been no tracking update since November 24th. They seem to enjoy ruining Christmas for kids. AVOID THIS SELLER; they are complete scammers!

1
Date of experience: Dec 17, 2025
Casey Adams
Initial order took too long, second order has no updates

I first ordered two consoles at the beginning of October, and they arrived three weeks later. I'm relieved I wasn't scammed (the consoles seem great as they're for Christmas presents, so I haven't had a chance to test them out yet). I ordered two more consoles and cases in mid-November, but I haven't received anything since. They were supposedly shipped on November 24th, but I've received no updates since then, and I'm worried they won't arrive before Christmas.

2
Date of experience: Dec 15, 2025
Willard Anderson
Disappointing experience.

This feels like a scam. I placed a significant order on November 21st for around £300, and it has been held up with the postal service, waiting for the seller to dispatch it since November 24th. Many Christmas gifts are likely not going to arrive on time.

1
Date of experience: Dec 13, 2025
Shepherd Barnes
Extremely disappointing experience with my order

I ordered two retro handheld game consoles, but over a month later, they still haven't arrived. I've attempted to reach out for updates on the delivery timeline, but I haven't received any response. When I tried to request a refund, there was still no communication. Very poor service.

1
Date of experience: Dec 10, 2025
Jeffrey Walker
Excellent service and high-quality product.

The customer service was very friendly and the product is impressive. I really enjoy using my device. It feels well-made and durable. The performance is outstanding, with no issues to report. Game navigation is simple, and I love the option to save games in a favorites folder. The battery life is around 12 hours as advertised. Although there was a slight delay in shipping when I ordered, the support team communicated openly and honestly about the situation. I truly appreciate their transparency and friendliness. Overall, I would definitely recommend this product to others.

5
Date of experience: Dec 09, 2025
Harold Wright
Avoid at all costs - Unreliable service

Avoid at all costs - I ordered four retro consoles as gifts, but they never arrived, even though they promised 8-day shipping. They provided a generic tracking number that leads nowhere, making it seem like my package was on the way, but no legitimate postal service has any record of it. Their website indicates they are based in Hong Kong, yet they use UK currency and a random platform for transactions instead of a reliable payment method. This experience has ruined my holiday plans, so I strongly advise against making any purchases here. There are plenty of other options available, so don't fall for misleading ads.

1
Date of experience: Dec 07, 2025

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Business Details

  • Your go-to destination for quality gaming consoles, accessories, and nostalgia-packed fun 🕹️ We’re all about reliable performance ⚡, fast shipping 🚀, and great customer support 🙌 – whether you’re reliving the classics or discovering them for the first time 🎉

  • email contact@shopgamelab.com
  • language https://shopgamelab.com

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