shuttlefare.com

4.3
4.3 Based on 100 reviews

ShuttleFare.com AIRPORT SHUTTLE SERVICE - Compare shuttle rates for more than 65 US Airports. Now offering SuperShuttle Blue Van service....

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Average Rating

4.3

/
5

100 Reviews

5 Star
74%
4 Star
12%
3 Star
0%
2 Star
1%
1 Star
13%

All Reviews

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Review Time

Edwina Cooper
Shuttlefare.com books for our company…

Shuttlefare.com books for our company which is rapidshuttle.com they never send us booking information they never send us the payment information they pocket the money in hope that nobody notices we have never had an agreement with them they are scam artists and I don't even know how they got a four-star rating for most must be employees fattening their their ratings

1
Date of experience: May 23, 2025
Tommy Foster
Just cancelled my booking

Cancelling a booking, which had been in place for months, with only 4 days notice - completely unacceptable. I appreciate they may have been let down by your supplier, but it should fall to them to find an alternative. I only get my fingers burnt once, so won’t be using again.

1
Date of experience: Nov 05, 2024
Liam
Deceptive website

Deceptive website. When you call them you will get an automated response and no option to speak with anyone. Same with texts. The only way to contact them is through email ONLY. I have sent them 3 emails, yesterday & today (10/31&11/02) and have not received any response. DO NOT USE THEM !!!

1
Date of experience: Nov 01, 2024
Jodi
ShuttleFare Nightmare

Please Please Please DO NOT USE THIS COMPANY! They make it easy to book a reservation on their site but don't try to verify it or try to contact anyone. Their phone number goes to a computer generated voice. They say you can speak to a live person but it's not gonna happen! I booked a ride that was to be provided by LYFT but the confirmation I received from ShuttleFare wasn't correct so I tried to reach them. Well, that was very difficult and since you can't speak to someone you need to go on their site and use a virtual assistant. First they couldn't find my reservation and then when they did I was told to call/contact LYFT. Well you can't speak to anyone there either but only thru text. So I did and LYFT had no record of my reservation and said to contact ShuttleFare. Actually they didn't know what I was referring to. So I again tried to contact ShuttleFare on the phone number they provided on my confirmation. Here's where the fun starts. When I called the automated answer voice who says her name is Mary couldn't find anything either and I had a paid conformation! So now after all this frustration I decided to cancel everything. Again that wasn't easy either. I couldn't cancel thru the phone or on their website and had to go back to my email and use the email confirmation. Again if you use these guys BEWARE!!!

1
Date of experience: Oct 28, 2024
Frankie Powell
Flexibility of my driver

Flexibility of my driver, he was absolutely awesome when my flight kept getting delayed! I was traveling alone for a trade show and I felt completely confident and safe, which helped make my trip a success. I definitely recommend Shuttlefare!

5
Date of experience: Jul 15, 2024
Luke Rønning
Ease of arranging booking online

5
Date of experience: Jun 26, 2024
Chris Kelly
I made the reservation with ease and…

I made the reservation with ease and got my questions answered.

4
Date of experience: May 21, 2024
Miranda Reed
Very professional from start to finish

Very professional from start to finish. Great communication with both my driver and dispatch to make sure I knew who was coming and when. Also very good driver in heavy interstate traffic. Highly recommend Shuttlefare!

5
Date of experience: Apr 16, 2024
MF39
Easy to navigate

Easy to navigate, responsive.

5
Date of experience: Mar 01, 2024
Maya Price
Saved me time and money!

Shuttlefare.com's website was user friendly, offering streamlined options and booking process, which also saved me $20 vs the provider's company website.

5
Date of experience: Feb 15, 2024

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