Review Time
Had such a great experience ordering my silhouette vases! I accidentally ordered to the wrong address but the team were super helpful and understanding and quick responses too. My vases are such a nice piece to look at in my room, they really tie everything together. will definitely be ordering more!
I canceled my order 1 day after I ordered. They received and confirmed the cancellation. I payed with PayPal. But 1 1/2 weeks later I didn’t have my refund, although they say they have initiated the refund. Sorry but this is not acceptable at all. PayPal is informed.
I didn't head anything at first, after I order. I wrote to the company to ask when I got a e-mail who confirmed my order, they said it would Come.. 2 days later I got the email that my vase was sent. After 2 weeks I asked again where it was.. they answer that they didnt know, 2 weeks later i asked again and they sayit was delay but I should write again, if it wasn't arrived in the next week..I then got the vase after I had waited fore 6 weeks, since I order. and it was nicely wrapped, because it should not be bent/broken.But the vase was still completely crooked/bent in several places. And it has probably looked that way since it was made.It stands and tilts on the table and at the bottom it is broken, at the joint.I have wrote to the company again, to get a New one or get my Money back.. and they reply very fast, that they where sorry and would sent me a new one.. so now I wait and see if it will arrive faster then the first one and see if the new one is fine. I Hope..Update.. 5/11-22..Today i got my New vase - without No extra cost, and it is much better.. like the pictures.. So now im happy.. 🙂👍🏻But I can't give them all 5 stars because it takes so many week to arrive, both time, also longer then they say.
Amazing, high quality vases, if you want to add extra luxe to your home, this is definitely for you. Their customer services team were incredible when I had issues with my delivery due to Royal Mail strikes. Will be using again for gifts
Obsessed with my silhouette vase purchased at Silhouettevases. Customer service is second to none! Due to postal delays, Emily emailed to inform my order maybe slightly delayed which it was but didn’t mind as it’s completely out of her control. Thought it was a lovely gesture nether the less. When my vase arrived it was packaged really well to ensure it didn’t get damaged in transit. Already looking at buying more! 100% recommend Silhouettevases, you won’t be disappointed.
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