Review Time
From a customer who’s been going for years, you are now going to be losing a lot of customers, the last several months have been hell for parking and queuing, system for appointment for collection what the point seems like you invite everyone at the same time resulting in getting a ticket from a parking warden as I was forced to park on the road with my disabled child as once again the was overcrowded parking very poor system you have
From a customer who’s been going for years, you are now going to be losing a lot of customers, the last several months have been hell for parking and queuing, system for appointment for collection what the point seems like you invite everyone at the same time resulting in getting a ticket from a parking warden as I was forced to park on the road with my disabled child as once again the was overcrowded parking very poor system you have
I bought a bottle of perfume from Simon Charles on 31 December 2025. The item was advertised as a posted item, and when I paid, the total I was charged was the same as other items I have previously bought from them which were posted to me. I therefore reasonably believed that postage was included as part of the payment, as it has been with my past purchases.When I contacted Simon Charles to ask why the item had not arrived, I was told that I had not clicked a separate postage option at checkout and that my order had been treated as a collection, meaning I was expected to travel 38 miles to collect it. I was never clearly warned that failing to select postage would convert the purchase into a collection or risk forfeiting the item.I then asked for a refund, but I was told the item had already been re-listed and sold, and that under their internal policy no refunds are allowed for non-collection. This means they have kept my money and sold the same item to someone else, even though I never received it.I believe this is unfair and unlawful. I paid for goods that were never supplied to me, and the seller is refusing to refund me despite admitting the item is no longer available.
I have never had a problem with them or the products it states what they are and you no what your getting and they are helpful when needed and iv had my account for over 3 years and will be still shopping with them for long time to come
I bought a close box of coffee table. You cannot see it inside. When I opened it it was very bad for me. I called the auction but they refuse to help with this issue. I advice people NOT TO BUY from them as majority of their products are not good and waste of money. You will find similar stuff on Facebook market and it will cost less.
Simon Charles have now dealt with the problem with a satisfactory result🙂Bought wrongly advertised item.Delivered damaged not as advertised!After sale service team don't respond.DISGUSTING SERVICE.PLEASE STAY AWAY AND SPEND YOUR HARD EARNED MONEY ELSEWHERE (IT WILL BE CHEAPER IN THE LON RUN)
Some great buys and lots of duds.The staff are very rude and use every oppurtunity to charge you extra. But its okay when they lose your order. I had to get in contact the director who also turned out to be an idiot. He banned me for pointing out the flaws in their processes.Avoid at all costs.
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We are one of the largest auction centres in Europe, selling medical equipment, catering equipment, furniture, upholstery, electrical's, plant equipment and more
