simplexpools.co.uk

4
4 Based on 21 reviews

We are a family run company based on Hayling Island, South Hampshire in the United Kingdom, and serve Hampshire, South London, Surrey, East and West Sussex, Dorset and Wiltshire. Alongside our retail and mail order services for all Pool, Spa, Sauna and S...

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Average Rating

4

/
5

21 Reviews

5 Star
71%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
24%

All Reviews

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Review Time

Chaz Reed
Poor delivery and support

No delivery, no refund, and no response. I ordered a part for a pool cleaner on their website and completed payment, but after several attempts to contact them, I received NO RESPONSE. It seems they may be going out of business. I recommend avoiding this service.

1
Date of experience: Jan 24, 2026
Trevor F.
Dishonest and unresponsive

Regrettably, I must give a one-star review since there's no option for zero stars. For the last five months, the company and its owner have refused to refund me for a product that was not suitable for use, which violates consumer protection laws. My repeated attempts to reach out for my refund have gone unanswered. So, be cautious: if you purchase something unsuitable and wish to return it, good luck. Dishonest and unresponsive, and I am considering legal action.

1
Date of experience: Jan 04, 2026
Norman Baker
No delivery received

I didn't receive my delivery, no refund was issued, and there was no response. I ordered a part for a pool cleaner online and made the payment, but despite multiple phone calls and emails, I got NO RESPONSE. It appears they might be going out of business. I strongly advise against engaging with this service.

1
Date of experience: Dec 05, 2025
Aurora F.
Issues with pool installation

I would recommend thinking twice before using this service. I was left with a leaking pool and they now refuse to answer my calls. The installation took over two years, and they never provided a handover or maintenance instructions. An independent inspection condemned the installation, and unfortunately, this was not the first pool with defects encountered by the inspector.

1
Date of experience: Sep 08, 2025
Roccoh7799
Reliable pool refurbishment and maintenance

We have relied on this service since 2019 when they refurbished our pool. They handle the opening and closing each season and perform general maintenance.

5
Date of experience: Oct 11, 2022
Skyler Adams
Excellent service for all pool needs

I have been using this service for many years. In my first home, they managed to restore and maintain a poorly built pool, which provided us with two wonderful summers. Since moving, I have continued to work with this team as they are consistently professional and always available to help. They are willing to come out for unscheduled visits if unexpected issues arise. I recommend them to anyone with a pool or considering building one.

5
Date of experience: Oct 11, 2022
TAALMM_12
Exceptional service from start to finish

The service was fantastic from beginning to end. We are absolutely thrilled with our renovated pool and would gladly recommend them. The team coordinated seamlessly with other contractors and was very accommodating when we decided to add extra features during the project. Their experience is evident in the quality of work and the advice provided throughout. The office staff were also a pleasure to work with.

5
Date of experience: Sep 16, 2022
Merlin Harris
Stunning pool renovation

The team did an amazing job renewing my swimming pool liner and updating all the lights and filter covers. They even sourced hard-to-find parts from abroad to complete the look. The coping stones were restored beautifully, despite my concerns about their condition. They provided all options without pushing for unnecessary expensive items, which I found refreshing. They worked hard to complete everything before my guests arrived. I had previously contacted them in a panic when my pump broke, and they resolved it quickly and affordably. Thank you for my beautiful new pool!

5
Date of experience: May 21, 2022
Brianna H.
A lifesaver for my pool

The team stepped in to finish my pool at a high standard after a previous contractor did a poor job. Over the years, they have been exceptional at resolving issues quickly and efficiently. Always ready to offer advice and find solutions, I couldn't recommend them more highly.

5
Date of experience: Mar 10, 2022
Clarence Reed
Exceptional support for pool cover part

Outstanding service—prompt, efficient, friendly, and professional. They helped me find a spare part for my pool cover when I was in a bind. Highly recommended.

5
Date of experience: Jul 06, 2021

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Business Details

  • We are a family run company based on Hayling Island, South Hampshire in the United Kingdom, and serve Hampshire, South London, Surrey, East and West Sussex, Dorset and Wiltshire.

    Alongside our retail and mail order services for all Pool, Spa, Sauna and Steam Rooms products, we also offer a design, construction and maintenance service to all domestic and commercial pool operators in the Region.See more

  • email info@simplexpools.co.uk
  • call 03455761084
  • language https://www.simplexpools.co.uk

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