Review Time
The technicians at Simply Eyeglasses excel at meeting atypical needs. The bridge of my nose is quite narrow so it is a struggle to find frames that fit well when the prevailing fashion is big and boxy. Having an adult size pupillary distance but needing that to fit a smaller frame is usually out of the question for the vast majority of online retailers as the technical complexity required is too specialized for mass production. But the staff at Simply Eyeglasses are not limited by such constraints. If you want a pair of glasses that fits well and isn't constantly slipping off your nose but are frustrated because that's 80% of the frames on the market presently you can feel confident in getting some frames that fit and letting Simply Eyeglasses handle the lenses. My expectations have been exceeded on multiple occasions.
The process of ordering frames was very easy with Simply Eyeglasses but the real joy in using this company came when I contacted them that the frame surface chipped after 3 months. When I explained the issue, I was told that all I needed to do was to send back the frame with the chip and they would send a new frame. They appologized and said that they just wanted me to be happy with the purchase. Great customer service and so friendly!!!
The technicians at Simply Eyeglasses excel at meeting atypical needs. The bridge of my nose is quite narrow so it is a struggle to find frames that fit well when the prevailing fashion is big and boxy. Having an adult size pupillary distance but needing that to fit a smaller frame is usually out of the question for the vast majority of online retailers as the technical complexity required is too specialized for mass production. But the staff at Simply Eyeglasses are not limited by such constraints. If you want a pair of glasses that fits well and isn't constantly slipping off your nose but are frustrated because that's 80% of the frames on the market presently you can feel confident in getting some frames that fit and letting Simply Eyeglasses handle the lenses. My expectations have been exceeded on multiple occasions.
This is my second pair from this company, I love them. i recently had to change an order because a prescription update and they were so personable and awesome with the change. I already decided to be a returning customer two years ago with my first pair, because they are affordable, quick, have a lot of variety, contact you when they need clarity, and are responsive to customer emails. This recent experience just solidified it for me to continue to order from here. I have not received my second pair as of yet but I am fairly confident in this org.
I just have to share what an amazing experience we had with SimplyEyeglasses.com!From start to finish, their customer service was outstanding. They stayed in constant communication( especially Cindy), answered every question quickly, and truly went out of their way to make sure my dad received his glasses before leaving town. That level of care and attention is rare these days.The glasses arrived on time and they are absolutely perfect — we couldn’t be happier with the quality! I know ordering glasses online can feel risky and you may wonder if you can trust the process, but Simply Eye Glasses is 100% a company you can trust. Top-quality products and genuinely exceptional customer service.We highly recommend them and will definitely be ordering again!
Here's a tip from a potential customer: Improve your filter options because a lot of people (like me) are not willing to wade through hundreds or thousands of options due to lack of needed filters. Most sites have filters for frame color and frame style which helps to narrow options in a helpful way. I used every filter you offer and then when it pulled up too many pages I moved on to a different site.Hi Chris, Thanks for the response! I was a little frustrated because after using all offered filters it still pulled up 1584 results...which I would not have the patience nor time to wade through. For example, I'm only interested in frames with a full rim yet just from looking at a few pages of the 1584 results I could already see that many weren't a full rim nor colors I would buy.
The main reason I initiated to make my new hi-index prescription sunglasses with them is because of their website design: it has a powerful search engine which allows me to easily find the frames of specific sizes. I have narrow pupil distance so an ideal frame would be of 52/16, which is hard to find if done manually. But this is not the only reason I recommend them; their customer service is the best in the market. They offer lens-making on an existing frame, which gives super flexibility in my case where I ordered a rimeless frame first and decided to let them do the lens after receiving the frame due to local shops' incompetence. When I first pair using trivex had issues on the mirror coating, Cindy provided prompt response and recommendation so that I switched to hi-index 1.67. All communications were clear, fast, concise and easy. I will definitely come back again.
Excellent customer service! The representatives are professional, friendly, and very helpful. I had to return my order, and the refund was processed quickly and without any hassle. This is a company that stands by its service, and I plan to order from them again. A pleasure to do business with.
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Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.
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