Review Time
This company had the EXACT frames that I needed to replace my broken ones - I thought I was going to be out of luck, but simplyeyeglasses was my hero! They called me personally to help with my order, which arrived so very fast. Simplyeyeglasses has won me over!
This company had the EXACT frames that I needed to replace my broken ones - I thought I was going to be out of luck, but simplyeyeglasses was my hero! They called me personally to help with my order, which arrived so very fast. Simplyeyeglasses has won me over!
Cindy was extremely helpful and personally called me before cancelling my order to let me know a product was no longer available and to give me an option to modify it. I called back and got ahold of Cindy quick and order revision emailed to me within minutes, amazing customer service! I also appreciate the shipper being named when selecting options since I live in a rural area and only can use a PO box for USPS. A+++
Cindy was extremely helpful and personally called me before cancelling my order to let me know a product was no longer available and to give me an option to modify it. I called back and got ahold of Cindy quick and order revision emailed to me within minutes, amazing customer service! I also appreciate the shipper being named when selecting options since I live in a rural area and only can use a PO box for USPS. A+++
I ordered Kate Young eyeglasses K309 with order number yhst-81762675697510-100357. I paid $136.87 but I was surprised that my order was cancelled. It says in their email that the product is no longer available. I already sent an email 2x but I have not received any response. They should have contacted me for refund or any eyeglasses frame replacement since I badly needed the frame.
I ordered Kate Young eyeglasses K309 with order number yhst-81762675697510-100357. I paid $136.87 but I was surprised that my order was cancelled. It says in their email that the product is no longer available. I already sent an email 2x but I have not received any response. They should have contacted me for refund or any eyeglasses frame replacement since I badly needed the frame.
I purchased glasses from Simply Eyeglasses that advertises themselves as a direct to consumer store but when I received the glasses they were not wearable as the logo was etched into the center of the lens. When I contacted customer service I was told I could return them less shipping and a $10 fee plus the cost of my own return shipping because “You purchased the frame only which comes directly from the manufacturer with the manufacturers demo lenses just like the frames you would see at an optical to try on frames.” The description and picture did not mention this at all nor was customer service able to show me where it was noted (because it’s not). Do not sell glasses fit only for an optometrist to an individual customer…you know better
I purchased glasses from Simply Eyeglasses that advertises themselves as a direct to consumer store but when I received the glasses they were not wearable as the logo was etched into the center of the lens. When I contacted customer service I was told I could return them less shipping and a $10 fee plus the cost of my own return shipping because “You purchased the frame only which comes directly from the manufacturer with the manufacturers demo lenses just like the frames you would see at an optical to try on frames.” The description and picture did not mention this at all nor was customer service able to show me where it was noted (because it’s not). Do not sell glasses fit only for an optometrist to an individual customer…you know better
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Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.
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