Review Time
Received Dressing table,was not happy with the middle draw as I took photos and sent it to their WhatsApp.But had no reply from James or any response to my concern on two occasions,no after care as they received money in good faith.Will not be using them again
Two wonderful gentlemen delivered my orderly promptly and with care..I must admit it was a little delayed -but I was kept up to date as to reason and when I would received my order.For this I have given you 5 stars!Thanks for your professionalism!
Excellent experience and communication. Delivery was very professional and helpful. Item was open, checked and place led where we wanted it without any fuss. So unlike the experience we have had with a competition recently, where items were damaged when opened, twice!
The white mirrored dressing table and bedside cabinet are absolutely beautiful, great quality and very sturdy. I would have given 5 star rating but the day after I noticed that there was a crack on one of the drawers under the glass and when I contacted simply home I was told that I had over tightened the drawer handle. I had definitely not as I had read the instructions on the website which warned about doing this and also I physically don't have the strength! When I responded back to say that I hadn't I was ignored and never received a response back. Luckily I have managed to repair the crack by holding a lighter by the glass, the heat miraculously closed the crack! So while the furniture looks beautiful, the after service isn't great.
I ordered a diamond crush sideboard and from the point of order to delivery the customer service was very thorough and attentive. The product is a beautifully crafted piece of furniture. This is my second order now. I am very happy with the service and would not hesitate to use them again
I would give ZERO stars if I could. Well after all the circus I experienced originally! this company delivered the cancelled mirror after 2 months and they didn’t even know they had! Or did they? Politely informed them and they stated it’s ok we will invoice you!!!! regardless of me very clearly stating we want nothing to do with them due to the circus last year when we originally ordered this mirror and I simply want them to collect. I’m now involving trading standards and citizen advice bureau tomorrow. Do not use this company as it’s very suspicious and this technique has me wondering whether others have been treated this way?
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