Review Time
I’m super happy with this purchase! The mirror is fantastic- great quality, heavy, and crystal clear. It really fills the room beautifully and adds a touch of elegance. Communication throughout was excellent, the price was very reasonable, and delivery was right on time. Couldn’t ask for a smoother experience. Highly recommend!
Goods were meant to be delivered 5-10 days! Came 8 weeks later and the dressing table has a massive crack. Sent the video of how the good were handled. Normally they unbox the goods and check them ! This time round the courier left at the front door dragging the goods . I have asked for a full refund and have now been blocked off WhatsApp and ignored through emails . So disappointed as I have used them before and have been good . All I want is my money back . I would upload the video of the courier turning the box upside and dropping it ! Surprised the glass never cracked which I think it must of been damaged before the courier. No one wants to get back so now I have to go down consumer right act . I can’t seem to reply your response! Do not make as though it was a good will gesture ! I had to message you on all platforms and post the pictures you blocked me on every social media and I got proof and I do not want your discount! I have proof of how your courier handled goods and you have never ever sent me the photos of the back of the dressing table ! You only sent the front and side ! I asked you for photos of the back and you refused to send. And what a coincidence that this last courier never checked the goods ! Yet in your policy it clearly states goods have to be checked on day . They were dragged along the path and slammed ! Then left at the door. I have reached out to Klarna for help with this ! Take your dressing table I want all my money
One star is too much. Do not get involved with this business, assuming it is actually a business.Took money on June 5 for delivery in 10 to 14 days. Still waiting on any positive news regarding delivery or refund, which I have requested on a number of occasions. All communication via email and WhatsApp are totally inept, initiated by me. Now in the hands of my credit card company. Now resolved, after 12 weeks with no input from simply home. Do not be fooled by other reviews. They are SIMPLY THE WORST!Order 5844. Surprised they couldn't find my order?Order was not refunded. Had to get refund through my credit card provider.
*UPDATED*Purchased mirror set and there was some miscommunications regarding returns - however , had a conversation with James (owner) to resolve this and due to the time delays resolving this I was offered the option to keep the mirrors and have half the money refunded back as a gesture of good will - to which this was done immediately. It was reassuring that even though there was miscommunication/ delays that this was resolved . Thank you
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