Review Time
Service was good in terms of delivery and communication. However the quality of the products are not good. Bought a very expensive crushed diamond mirror in October 2023 and the black paint is already starting to come off from around the border. Contacted customer services and they were very unhelpful. Lovely looking products however they are overpriced and the quality of materials used are very poor.
Purchased a crystal mirrored chest of draws, the piece is stunning. Well made and solid. The delivery was swift and the drivers were happy to place it in the chosen room. They unpacked the chest and throughly inspected it to ensure it was in perfect condition. The experience was very good and I would not hesitate to use this company again as they have spectacular furniture. Thank you
The first fireplace that came was smashed and Simply home was amazing my new fireplace arrived unscathed 3 days later...I spoke with James and he promised to have one out by the following Friday but it arrived much sooner...this company are extremely professional and so caring...thank you so much...I will definitely be shopping with you again
Bought 2 x white mirrored chests in sept 2023 costing £800 Within 3 weeks one had broken on 2 runners so 2 drawers couldn't use themGot a replacement and as of today 4 drawers on the replacement and 3 on the other chest don't work.Clearly a design flaw. TSimplyHomeUK have avoided my messages
Ordered white glass mirrored dressing table. Was lovely, very heavy. You'd think it was heavy duty but no. Cracked within 2 months later on top glass panel. Emailed to see if I could get any help. Email ignored for a week. I chased and got a reply asking for pictures. I sent pictures. Another week goes by. I chase again to be told I'm out of the returns policy. I appreciate that but you don't expect an item that expensive to crack so easily. I replied asking about warranty and guess what? Once again NO REPLY.Completely useless company very bad customer service.I don't doubt there are good products but customer service matters.The funniest thing is last week I got an email to review the item. My review wasn't approved.*edit after the reply I received.You ignored my last email, you did not suggest anything to me and there are other reviews saying they also got ignored in email. This is bad service, I shouldn't have to chase for a reply.Why can you reply to a 1 star review instantly but not an email.
Ordered the Frankie Bed and we are so happy with our purchase. Our expectations were high but the quality and level customer service we received was second to none!!!Will definitely recommend Simply Home and we will be returning to place another order.Keep up the good work guys…
I recently purchased a stunning canvas with a mirrored frame from SimplyHomeUK, and I am absolutely delighted with my experience. The product quality is great. Communication throughout the purchase was excellent, with prompt responses and informative updates. The delivery company was efficient and careful, ensuring the item arrived in perfect condition. Overall, a fantastic experience - highly recommend SimplyHomeUK for quality products and top-notch service!
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