Review Time
Four of us visited the Birmingham restaurant on Saturday and had a good time, atmosphere was decent and the food was enjoyable.The problem started when we got the bill and the server accidentally over-charged us and got flustered attempting to do a refund. He went back and forward to the manager before coming back and saying that refunds could not be done at the restuarant and gave me an e-mail address and asked me to contact them with pictures of the receipts and bill and was then ensured that whenever this happens they always sort it out very quickly. My phone number was also taken as they were "going to ring me first thing Monday morning".Now four days later, I have called multiple times and nobody answers, I have sent four e-mails and got no reply, I have gone through contact us feature on the website but once again there is no reply.I understand that mistakes happen and I feel this could have been resolved much more smoothly and quickly than this. Its turned what was initially a good experience into a draining headache.
Glasgow Byres Road. Had the vegan New York menu today. Started had a 'cookie' which was the driest thing I've ever eaten and it turned my mouth black. The cauliflower on another course was so undercooked that I couldn't cut it properly. We waited 30 minutes for dessert and it was so bland. No course was good enough to want to eat again and I'd pay to not have to eat some courses. Would not recommend at all.
After confirming before booking and on arrival at the Byres Road Glasgow restaurant on 11 April that my partner was celiac, we were assured that the restaurant would accommodate.After a 3-hour service (!) of their 'New York Experience', my partner became violently ill immediately after leaving the restaurant with the recognised symptoms of a direct and significant exposure to gluten. This left us stuck in a car park in Glasgow for hours while we waited for her symptoms to lessen and her pain to ease. Despite emailing the company the next day, we did not hear from them until 16 April. Their reply (from the customer service team who commented on these posts) was to promise to investigate this incident with the branch and remind us of the risk of airborne contaminants. Despite our reply asking for an escalation and a refund for my partner's meal, we have been ignored as I write this on 28 April. Based on our traumatic experience I cannot recommend this chain to anyone with a food allergy. The ‘customer service’ for a serious health issue is way below the standard of any other restaurant we have experienced. We believed that the price point for a tasting menu was too good to be true at SixbyNico and it is with regret and disappointment that we now know it is. Follow-up response 29/04/24An insulting email response by SixbyNico stated 'purposely serving a coeliac gluten is not what has happened' which is a combative/unprofessional response at best. As regular restaurant goers, we have enjoyed many experiences around Glasgow without incident. Regardless of whether exposure was due to a mistake or, as stated in SixbyNico's reply, 'the possibility of contamination, albeit slight' the result was an awful dining experience. A restaurant's true value is seen in how it addresses difficult situations. Customer service makes a difference.In a similar incident with a different restaurant last year, the manager had personally contacted us to apologise before inviting us for a return trip to view the kitchen and receive a complimentary meal. We accepted and have returned many times since.SixbyNico's response was to provide us with a statement of their internal investigation and ask us to get back in touch if we want further information.
I recently tried the 'New York experience' advertised on their Instagram, expecting 6 courses and a glass of champagne for £32, down from £48. Unfortunately, there was no champagne upon arrival, the food was overly salty, and the waitstaff seemed uninformed about the ingredients despite have a script memorised in their mind. Despite mentioning the promotion to the waitress, we were still charged the full price. Overall, a disappointing and unpleasant experience.
Unable to use a voucher at the weekend… despite it being fully paid without any discount. Should not matter and turning away was not helpful. Voucher to be used but will not be recommended. Disappointing as friends had a very different experience some time ago, looks like the establishment needs to look after their customers more.
Ate at Merchant City restaurant yesterday and was really disappointed. With the exception of the fish course and dessert the food was bland, lacking seasoning and was all cold. The batter on the prawns was greasy and a little soggy. Empty wine glasses left on the table from wine pairing and cutlery not changed after every course - small things that make a difference.
Unable to use vouchers for 6 course taster menu - Christmas present- as only last for 3 Months My husband was diagnosed with cancer at Christmas - & is undergoing chemotherapy for 3 Months- refuse to extend vouchers Thanks for being so uncaring & harsh - don’t buy vouchers
Birmingham branch. The food was delicious, the staff attentive but two things spoilt my time at six by nico. 1.Our table was opposite the serving counter and the constant noise of plates being put there was deafening, making conversation almost impossible. 2. After our meal we requested coffee to be told no coffee was available. We had teas- ginger & earl grey which weren’t brewed properly so we had to complain. Such a shame these 2 things marred our time. I would hesitate to return unless I could be guaranteed a seat away from the kitchen& serving areas.
Visited the Birmingham place last night and was so disappointed at the whole experience. Taken to our table, a server introduced herself as ‘our server’ but only saw her to come collect plates after we’d finished a course, in total we had around5/6 ‘servers’ who had no idea and were clearly very inexperienced. We had the vegetarian tasting menu, food arrived cold, missing items from plates and not as described on the menu, no depth or flavour and no differentiation between flavours. Was looking forward to the ‘kimchi roll’ that turned out to be a very bland lettuce roll and the ‘crispy tofu’ was slimy! Rushed service, inexperienced waiting staff, had to ask for specific cutlery, cold food and an underwhelming taste, more style over substance. Good concept of getting fine dining into the mainstream, but this was no where like fine dining, @sixbynico don’t advertise a service or create menus if you can’t deliver. We will not be visiting again, a shame as we were all looking forward to this and had waited a while to get a booking.
Very disappointing visit for a big birthday. Food was lovely (if rather tepid) but it was served at the speed of a bullet train by grumpy 'young people' with no people skills whatsoever. Just after we had been served our coffees we were told we'd have to leave as they had to get ready for next service. To be fair, the frantic spraying and cleaning of every table around us had signalled to us that we were on borrowed time but we had only been in for 75 mins at this stage! £65 a head for Sunday lunch would have been much better spent elsewhere. Total case of style over substance...with a service fee on top!
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