Review Time
Amazing restaurant and great services. I cannot speak highly enough about my recent experience at the new restaurant opening in Oxford. The food and drinks were excellent, the service so impressive. The interior design of the restaurant is exquisite. This is the best and finest new restaurant in Oxford and I am looking forward to my next visit.
Leeds:-A warm welcome and shown to an end table for two.This run of tables for two are too close to each other; there’s little point in polite service with your free hand safely stored behind your back if your derrière is right in the face of the guests on the table behind you as you serve and those guests are trying to eat. And that happened on at least eleven occasions; one for every course and one for each wine pairing.We had to make our server aware of the complimentary welcome drink & snacks; the booking confirmation either didn’t impart as far as the restaurant floor or he simply forgot. Either way he assured us he was blameless and it was down to us.Prosecco, sourdough & chicken parm were excellent additions; thank you for your hospitality.However no sooner had they arrived than first course turned up. We were asked if we were ready and said no. Back it went to the pass where it sat for the next ten minutes or so.It was tasty enough when re-served but obviously, by now, lukewarm at best; none of the courses were particularly warm.And before it’s said that we should have sent it back, it shouldn’t have been served in the first place.And where was the cookie? The one in the Instagram posts was no where to be seen.Tbh the aesthetics of the courses photographed to sell the experience and those that made it to the table was vast.Course 2 was split between classic & vegetarian and the flavours and textures of both were on point.Course 3 was again split and again there were no negative comments regarding the tastes and textures; Hazlenut Ragu was exemplary and extremely well executed.Course 4 was coalfish which was a tad dry but acceptable.Course 5 chicken; again very tasty.Course 6 dessert was, for us, a complete taste failure. The crumble and sorbet nearly held their own but the main event had nothing about it. Bland both in taste and consistency. In our eyes original NYC apple pie wasn’t well served at all with this course.Our server brought dessert wine foc as he felt that might lift the course. Whilst I appreciated where he was going, we don’t think Lazarus could have resurrected it. Each to their own and I’m sure others were happily served by it.We weren’t asked if we required coffee. There were no draught products; a tap explosion in the cellar was the explanation. Bottles of beer were cold and glassware chilled.The atmosphere is very brisk & consequently service feels like it’s hurtling at you, and by you, at great speed; rattling off what each course consisted of was well intentioned but became strangely hypnotic and eventually lost all meaning.There’s more staff whizzing past tables & expediting the stairs en masse than you can shake a stick at, but catching anyone’s eye was an art form.And I’m with Brian Turner; please don’t serve hot food on stone cold plates.Our bill was incorrect and had to be reissued, and when we tried to pay by American Express we were told the restaurant didn’t support the card and that we’d have to “collect our points elsewhere”.We found this to be a quite frankly bizarre and rude assumption to articulate to a guest; and as it happens in this instance, entirely incorrect.It wasn’t the only fatuously pompous remark of the evening either.C’est la vie.This was a gift from family and we enjoyed the food experience but some tweaks are needed before we’d return.
We went to Six by nico yesterday , they first said our voucher our son in law got us at Christmas wasn’t valid ,then they said we could use it . On to the second corse ,it cams out with a big black hair in it but only once I’d got to the bottom of the dish I realised , i said I couldn’t eat any more after this and me and my husband decided to leave , they wouldn’t give us the voucher back and was very abrupt , this was the manager . We had two tiny courses and two drinks then no voucher back or any apologie for the hair, they just sent me another dish , I felt sick . My son in law spent a lot of money for this gift . Very disappointed. Shame on you Six by nico .
Aberdeen 3rd May 2024. Shocking experience, keeping in my this was our second time going, my partner wanted to go back for her 30th birthday. First time we went I became sick after about 3rd course (Tokyo menu) thinking the first time was just a fluke, how was I wrong. Happened the second time too. Also adding a £13 service change. That apparently voluntary but already added to the bill? Not on. Especially for people that don’t like confrontation and have social anxiety, I’d be more likely to tip if you weren’t bringing in scammy practices. Will not be back. Also forgot to add, when I booked it said we would get free snacks, we never got them. And not to mention every time we have booked there’s always been a menu change for our date, first time we booked for the Once upon a time, got the Tokyo menu instead. Second time we booked for the New York and was then offered the Tokyo menu yet again, had to move dates to get the New York. Absolutely hopeless.
Been to Six by Nico a few times in Cardiff and every time its been a wonderful experience. I can see a lot of negative reviews on here so just wanted to offer a different viewpoint as I've always found the service and food brilliant and very reasonably priced.
The customer service function appears to be non-existent. I tried to buy a voucher online for the Belfast restaurant, as a birthday present for my sister-in-law. The purchase appeared to go through, and I got as far as the screen telling me that confirmation would be sent to my email address. However, no confirmation email appeared despite by credit card being debited. This happened five days ago. Since then I have emailed the addresses given on their website both for voucher purchases and for customer services generally, but have had absolutely no response. I have had to raise a dispute with my credit card provider to try to get a refund. I won't be trying this again!
Six by Nico's 10-course Trust menu (£90 + £35 wine) was a major letdown. Dishes were unimpressive, easily replicated at home, and lacked the promised "wow" factor. One course was overloaded on garlic, ruining the balance and the wine didn’t quite match the food. For example, a ceviche matched with a cabernet sauvignon? Disappointing, to say the least!Despite mentioning a prawn allergy when booking, my companion received a minuscule prawn salad with tomatoes and pieces of bread; while I got a measly tomato and pieces of bread substitute. It felt like an insult! Our neighbouring table shared our disappointment with the whole experience.The "Trust" aspect, meant to be a surprise culinary adventure, turned out completely UNTRUSTWORTHY. Six by Nico missed the mark entirely and any remembrance of the Michelin excellence. EDIT: At the time of the booking my sister entered her credit card. But, I paid the bill with my card at the restaurant, TODAY THEY CHARGED HER CARD FOR $110. Trying to call them but no success so far. Their Answer: “I am sorry to hear this, and can see you were marked as a no show in the venue and have been charged as per our booking terms and conditions.I can only apologise if this was not the case, can you please send a photo of the payment being made”My answer: I wasn't a no-show, I arrived and spoke with the front door receptionist and we had drinks at the bar before we were taken to our table.This is utterly out of order. I have to prove that I paid a hell of money for substandard food. It is unacceptable the way you treat customers for extra cash.So, your front staff made a mistake and I have to fix it otherwise you extort an extra £110 from my sister's account. THIS IS DISGUSTING!The proof of the £230 payment is attached. Cancel this charge, because it is quite fraudulent what you are doing. NEW EDIT: They admitted the mistake and paid back the money.
Have to say the New York experience was really disappointing, to say the least. Food was extremely salty, and I dont believe it reflected on NY one bit. Again, I am disappointed with the lobster tail side dish, tasteless and overpriced. Fourth time visiting, which has been amazing, but unfortunately, this experience spending £200 left a bad taste in my mouth along with the salt.
An expensive experience that will never be repeated! I can honestly say I did not eat very much of the miniscule six tasting courses as they were absolutely vile. I’ve been to New York many times and this is no reflection on American food. So pretentious! The restaurant is freezing too. I felt for people sitting near the door.
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