Review Time
Visited the Glasgow Merchant City restaurant in Albion Street today and have to say it was fantastic. Before writing this review I saw a lot of negative comments and I really cannot reconcile them to the experience we had - the restaurant itself was gorgeous, very classy and brilliant atmosphere, the staff were very attentive and friendly, and the food was fantastic (Hanoi menu). We had a brilliant experience and would 100% go back. Yes it's quite expensive - but as an occasional treat it's a total winner. After the 6 courses, pleasantly full without being stuffed, and certainly not hungry. The wine accompaniments were perfect and really enhanced the food. I truly hand on heart would recommend the Merchant city venue readily - I can only assume the negative reviews are for other branches - but the one in Albion Street was first class in all regards, real Masterchef quality.
I had purchased a gift experience for my husband as a Christmas present. We booked for 7March 2024 but unfortunately his father died on 3 March 2924 so obviously cancelled the booking. I asked if we could rebook for April 2024 as the funeral was to be held at the end of March 2024. This communication was via email (18 in total). In short I was told this was not possible as I had ‘plenty of time to use the experience’ along with other choice statements!! The customer care manager was appalling in his response and no account was given for extenuating circumstances. He offered the monetary value of the experience only. I did manage in the end to get my money back less postage. As I persisted I did manage to get back postage!! (More emails) I did write to the registered office address for Six by Nico requesting a response to the poor customer care provided by the Customer Relations and Support Manager a number of weeks ago. This has been ignored and shows the lack of care and respect the company has for its customers
Visited Six by Nico, Cardiff last night. Extremely disappointing experience. Booked table 6 weeks ago, when we arrived nice waitress booked us in , told us table wasn’t quite ready and as there was no bar we were welcome to stand where we were and wait. On being shown to our table a young waiter explained the Hanoi menu and extras we could purchase. I understand the concept of a taster menu , the first course was served in a chipped black bowl. Flavours quite nice but hardly a mouthful, the same with the rest of the courses. We refused extra prawns at £8 a shot. Also refused taster wines. For what we received the bill was extortionate and to top it all we were charged for extra portion of prawns which we didn’t order or receive and also 2 taster wines which we didn’t have. I certainly won’t be going here again. Nor recommending it to family or friends. I felt very sorry for the young staff working there who were very nice but looked very glum. Not a nice atmosphere at all. Certainly not a good experience.
I was really looking forward to my visit to Six by Nico Mad Hatters Tea Party, at their Deansgate Restaurant, as a birthday treat. Overall the restaurant design and atmosphere was lovely with a warm welcome from staff. Explanation of how the tasting menu worked with options was carefully explained by our key server who was lovely. First two courses of snacks and course 1 were lovely, but it then went downhill, service became slow and presentation of all dishes did not represent in my opinion, The Mad Hatters T Party, and certainly the food presentation did not reflect how it was advertised to what was actually served on the night. Whilst food overall in terms of courses 2, 3 4 and 5 was nice, it was not overwhelming and certainly there was no wow factor, albeit some elements were tasty and better than others. The dessert course was by far the poorest course, supposedly the queen of hearts, it was significantly delayed and whilst it is acknowledged that a complimentary dessert wine from the paring menu was provided to all our party, with an apology for the delay, the dish when eventually served was significantly underwhelming, very poor and more importantly did not reflect the menu description and/or the picture shown in the advert., it was evident that there was some sort of a problem, I observed, who I can only assume was the head chef standing behind the pass on her mobile phone, clearly not happy, but instead of being honest to us as a customer, at the point they finally served the dessert to the table, they served in my opinion a very sub standard dessert…if you check the website and look at the pictures other customers had posted eg a Deep Red Heart chunks of red velvet cake, raspberry’s etc…to what we were served, namely a pale pink mousse, no raspberry’s, some dots of white and red coulis and a light dusting of what appeared to have been cake dust particles, then to say I was disappointed would be an underestimate. In my view there were missed opportunities that could have made you believe you were at the Mad Hatters Tea party, due to the lack of imagination and presentation of what was basically restaurant dishes, save for the title they were given. Overall I did not feel this was good value for money…especially when you have James Martin down the road, who delivers much more and is value for money. When your paying this much, £39.00 per person for tasting, add on the optional extras, including paring wine, snacks, aperitifs and drinks in general, all of which racks up the cost and is to enhance the experience, I expected much, much more.
The food was lukewarm at best. Long waits between courses. Courses weren’t balanced well or complimentary in flavours. Same cutlery used for all the courses. Unresponsive serving staff that lacked training. That the Customer Relations team use a copy-and-paste response to bad reviews that has misspelled “experience” is peak irony that is no doubt completely lost on them and yet evidence that the rot of complacency runs deep with this group. They truly do not care. Fill the seats. Rotate. Spend a small fortune on marketing to ensure the cycle repeats in the absence of repeat custom.
The Table!!!!Went from terrible, we won't be coming here again, to enjoable, but should never have even been terrible at the standard of restaurant.We visited Leeds Six by Nico as we were bought as a Christmas gift voucher. Booked the Alice in Wonderland experience as we are massive fans. Arrived on time for our table booking at 7pm, but our table was not ready. 20min later than booking our table was ready. Shown to our TABLE!! Introduced to said TABLE as "cosy"!!What can we say this TABLE was not cosy it was awful, a table that should not be where it is!!. The emergency TABLE.Have you ever felt like the restaurant over booked and forgot your booking?! Well this table made you feel like that.Or maybe we smelt or were not dressed well enough to sit in the restaurant with other customers, so put them there out the way. We actually felt so uncomfortable, not cosy at all. The so called "COSY TABLE" on its own, is just to the left of the stairs into the restaurant, staring at everyone else, sat on the right in the main restaurant area to the other side of the walk way, before a door the staff went in and out off. Yes we were sat in the corridor, the forgotten table! The headteacher table watching all the others in the atmosphere of the dining hall. Yeah you got the picture now, not cosy.Made our feelings aware to the Maitre D. Who did apologise and said we are fully booked, which we could tell, hence felt like the emergency cosy table had been slid out to cater with over bookings. My poor husband was like we can do this once the wine flows it will be fine, trying to make the crap table positioning feel less awful. But we can tell you staff rushing past blowing a gale each time they past and other customers standing right next to you putting coats over their arms to manage the stairs etc. Was very uncomfortable and not a cosy positioning. Then we had course one and waited over 20min for course two. Luckily we had the wine experience as well as taster experience. So had our first glass of wine delivered in the big gap and chatted trying to get over the uncomfortable positioning of said TABLE. At course four the Maitre D came to say she had a table in the main restaurant we could move to. We asked if we could look as did not want to move from "cosy table" to worse, when half way through eating. Especially as my husband had seen two more tables in the corridor when he went to use the toilets. They were together not as solitary as our so called cosy table, but he come back saying they have other over flow tables, you really wouldn't want on route to the bathroom. The new table was much better, in zone two and had atmosphere and you could see the chefs busy away making the artistic food. We got talking to the couple next to us and actually felt like we were out in a restaurant, not sat on our own on the outside looking in. So grateful that the Maitre D listened to our upset when first sat down. We made sure we thanked her as we left. The food, the wine and the staff luckily made up for the said TABLE experience. The waitressing staff were fantastic at their jobs and very friendly. The amount of information they have to remember regarding each course and wine is amazing! The food was very well presented and although very small portions it is packed with flavour and delicious, although if you watch advertising video or look at photos, your portions you actually get are not to the standard of advertising! If only we could have had seconds of the mushroom broth from course one. It was delicious which was how we had got chatting to the table next to us once moved. Was a shame our waiter at "cosy table!" did not do what the waiter in zone 2 did re course 3. We watched him actually using the sauce to paint the goats cheese rose red!! As well as let the customer paint their rose. Would have been a much better experience. It was such a good job the menu was edible! As we still needed more food after six courses to soak up all the wine before fresh air, this was a fun twist. We most definitely went to a Mad hatter's tea party.
First time at SixByNico (Glasgow West End). 6 course Funfair taster menu. Quite a letdown. Food was average at best, and some dishes were poorly conceived, with a mismatch of flavours, and too much salt. One dish was mostly unpalatable. Service was tired, rushed, and inattentive. All of this would be bad enough if the price was fair, however £135 for 2 people with no alcohol, and 6 tiny dishes which were quite literally “one bite” each, is wildly and inexplicably overpriced. Disappointing experience and would not return.
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