Review Time
The shoes are excellent!I ordered the chelsea boots in dark brown. The welt stitching and last stitching are very good. I saw no loose threads. The boots fit well once you get your size dialed in. The leather is very supple and almost no imperfections were apparent to my eyes.The city rubber soles were the big attraction here. It's very difficult to find a made in western Europe or USA good year welted shoe with rubber soles that aren't lugs or otherwise very heavy and bulky. The leather quality and general attention to detail is far in excess of US brand Allen Edmonds, my general benchmark for entry level goodyear welted dress shoes.I noticed a few small dye imperfections around the lip of the shoe. We're talking nearly microscopic. A few stiches were thrown in the toe welt of one boot that are slightly out of center. Some heel wheeling or fudge wheeling would help bring a little flair to the boots, but they are otherwise straightforward and beautiful.Customer service at Skolyx was top notch in that they got back to me quickly and they were very fluent in English. My only knock against the experience was a return for a different size: Skolyx offers shipping labels, but they weren't very clear on exactly where to find them on their website which ended up costing me around $100 US in shipping and another $30 US in customs handling charges to get an exchange. I am told they are working on a new website and a better return process which is great to hear! Customer service was very helpful throughout the process, but a little extra attention on the return would have saved me money and their team some aggravation, I'm sure. As far as I'm concerned, if you live in a wet climate and want your footwear to be as water resistant while remaining beautiful as possible, there isn't a replacement for Skolyx. Now that I have the hang of the sizing and the return process, I'll be a return customer again and again.
Horrible customer service and no shame in sending out defective sneakers. I bought a pair of sneakers with multiple defects. The response I received was a discount or I could pay $37 to return them. For an item that was received defective, I have to pay $37 to return?This is a disgraceful business practice.
I am not sure why the reviews are below a 5 star. My experience with them has been nothing short of excellent. Patient, knowledgeable, and timely communication. Excellent selection of quality products. Fair prices. And excellent customer service.As an international customer (United States), I would not hesitate to do business with them again, and actually look forward to it. Highly recommended.
I purchased Yanko Belgian Loafers from Skolyx and, after wearing them outside for the first time, the outer layer of the leather peeled off when one of the pair of shoes came into slight contact with the brake pedal on my car. I have never had the leather of any shoes peel off. I wonder if these were made of bonded leather or some inferior quality leather. I understand that they were not expensive shoes, but I expected they would hold up better. I do not believe that polishing the affected area will be capable of restoring the appearance of the shoes. Upon being advised of this issue, Skolyx simply advised that this type of issue can occur with deerskin shoes, and I should consult a cobbler (at my expense) to have the shoe repaired. Skolyx seems to overlook the fact that, if these shoes are so delicate that the leather peels off on slight contact with another surface, this problem would occur again. I am accustomed to buying only high-quality shoes from merchants who want customers to be happy. I have never had a similar experience with a United States, United Kingdom, or the Italian merchants from whom I have purchased other shoes.
I have already bought shoe trees from Skolyx several times and each delivery was quick and perfectly packaged. The quality of the goods is outstanding, and the questions were answered in a flash. Skolyx is undoubtedly a serious company and I am looking forward to the next order.
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