Review Time
After being a loyal customer for over 20 years, I was disappointed when trying to renew my family's 4 SIM contracts. I reached out to the support team about a deal I found online, only to be told it was available only for new customers. This lack of regard for existing customers is disheartening, and I feel I need to cancel my contracts.
After being a dedicated customer for over 20 years with the service and around 10 years with mobile plans, I recently attempted to renew my family's 4 SIM contracts. When I reached out to the support team regarding a deal I found on a comparison site, I was told that such offers are exclusively for new customers. It appears they do not prioritize their existing clientele. This approach is quite disappointing, and I feel I must cancel my contracts.
The company is deceiving its customers; they are essentially robbing them. Delivery personnel are bringing fake devices, and the support team is not helpful. Each representative I spoke to has lied, and nothing has been resolved. I urge others to file complaints and hold the company accountable. An investigation is needed.
The customer service has been a disaster. After purchasing a package, I discovered there was no signal at my workplace. I reported this and was told someone would contact me, but I've waited for months with no follow-up. Despite multiple attempts to escalate my complaint, I was told that managers leave early and sometimes decline calls. I decided to leave this frustrating company after paying over £72 monthly for a non-functional service, without receiving any refund or compensation.
I ordered an iPhone Air and received it without any sealed packaging. The device wouldn't let me transfer my data or number. When I contacted customer support, they informed me that the phone is blacklisted, which is unacceptable for a new device. It seems they sent me a returned phone while charging me full price. I've requested to return it, and I'm apprehensive about how that will unfold. Caution is advised when purchasing devices from this company.
The customer service is the worst I've encountered. Interactions with the support team have been frustrating, and issues arose with my new SIM deal. It took four days to transfer my number, and shortly after, I received a message claiming I had used all my data, despite being on Wi-Fi. Calls to customer service resulted in accusations of dishonesty. Even after receiving a replacement SIM, the data issue persists. I've lodged a complaint and hope to cancel this contract soon. Avoid this company if you value your peace of mind.
The customer service is awful. After my phone broke, they arranged for a return and promised a replacement. I received confirmation that they had the broken device but was still charged, and no replacement was sent. I've received no responses to my formal complaints. I strongly recommend avoiding this company.
My phone broke after just a few months. Instead of replacing it, the company claimed it needed repairs, providing inaccurate updates on its status. It's been almost three weeks without a phone. I've requested call recordings as I'm entitled to and plan to escalate this matter. The service is appalling, and I advise against engaging with this company.
The customer service is subpar, especially when attempting to cancel a contract. I was told to move a wall-mounted device to find a serial number, which is both inconvenient and unsafe. When I raised this concern, I was put on hold. This experience has been incredibly frustrating.
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SkyMobile has been proudly providing portable internet to those who live in rural areas in the United States since 2016. Our customers have been completely satisfied with their switch from satelite or DSL/Dial Up internet.
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