Name: travel.orange.com
Telephone: 000000000
Rating: 3.7

Sr_ZombieKiller_12 Guest

Good installation, but lacking features

The eSIM installation and functionality are commendable, and the app works seamlessly. Data access is immediate after activation. However, I have faced a recurring issue with this being the second tourist eSIM I've purchased where SMS and voice calls do not work, which limits my expected service.

Date of experience: Dec 31, 2025

Devon Clark Guest

2 months ago

Data works, but SMS and voice calls are lacking

The eSIM installation and functionality are good. The app performs well, and data access is instant after activation. However, this is the second tourist eSIM I've bought where SMS and voice calls are not operational, meaning I'm only receiving part of the service I paid for.

Date of experience: Dec 30, 2025

Randy Powell Guest

2 months ago

Support team resolved my issue quickly

The support team was very responsive. I mistakenly purchased the wrong eSIM, and they processed my refund immediately.

Date of experience: Dec 29, 2025

Jolyon Guest

2 months ago

User-friendly system.

The system is very straightforward for buying, installing, and using eSIMs.

Date of experience: Dec 26, 2025

Dougie H. Guest

2 months ago

File upload issues in the app

The file upload feature in the Android app appears to be malfunctioning. Everything else is functioning properly.

Date of experience: Dec 23, 2025

Arda Clark Guest

2 months ago

Disappointing experience

I encountered issues with their travel eSIM, which disappeared from my list. Whether it was a bug or intentional, the customer service was unhelpful and blamed me for the issue. Overall, it felt like they took my money without providing the service.

Date of experience: Dec 21, 2025

HK71 Guest

2 months ago

Prompt and courteous assistance

The representative was quick, clear, and polite in her responses. I appreciated the efficient service.

Date of experience: Dec 18, 2025

SB Guest

2 months ago

Outstanding service from the representative

The representative provided excellent customer service, taking the time to explain what I needed to do upon arriving in Europe. Thank you!

Date of experience: Dec 17, 2025

Lee B. Guest

2 months ago

Very supportive and patient help

The representative was incredibly helpful and patient while I faced challenges activating my eSIM. I had used eSIMs before, but this was a new device, and the needed options were not easily accessible. Thank you for your assistance!

Date of experience: Dec 15, 2025

Yotyotyotyotyot Guest

2 months ago

Great customer service during an issue

I received terrific support when I faced problems using my eSIMs after purchasing new phones. Although we couldn’t use the eSIMs, the representative kindly offered a refund and a discount on new purchases. I previously used their eSIMs while traveling and can recommend the product.