slatersmotorgroup.co.uk

4
4 Based on 30 reviews

Slaters Motor Group, Cars you'll love @ Prices you'll like...

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Average Rating

4

/
5

30 Reviews

5 Star
74%
4 Star
0%
3 Star
0%
2 Star
3%
1 Star
23%

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CrasherLnz_YT53
Customer service

WOW, I must say that Jason was fantastic in the way he supported me in choosing a car when I needed to replace mine. He guided me through the range of cars that suited my budget and made sure that I was getting what what right for me. He listened to me and worked with me in a way that I did not feel any pressure, the whole process was done in a way to meet my needs, at an affordable price and I left with confidence that I had made the right decision to buy my car from Jason at Slaters. Thank you

5
Date of experience: Mar 28, 2025
Josh Sanders
Had my car in for service and the…

Had my car in for service and the customer service was first class, customer care, timeliness of the work carried out, value for money and the positive way they communicated with me made me feel valued and respected.

5
Date of experience: Mar 28, 2025
Alvin Butler
HORRENDOUS COMPANY

If no stars were an option that’s where this company would sit. Biggest jokers I've ever come across, they said they needed my car for ONE day to fix the USB ports in the car which had come broken upon purchase. FOUR DAYS LATER i’ve picked my car up, plot twist It’s still not fixed and my car is absolutely scruffy. Lies after lies this company tells and the lack of communication from anyone at the company is pathetic. Jason the “manager” needs to learn customer service skills and needs to learn to speak to his customers like people not pieces of crap. Reception staff are moody and condescending and don’t know there arse from their elbow. Horrendous company!!!!

1
Date of experience: Mar 28, 2025
Recently renewed my car with Slaters

Recently renewed my car with Slaters, and I particular like to highlight the customer service form Jason, he went above and beyond for me and I will forever be grateful, fantastic service

5
Date of experience: Mar 27, 2025
Vivian
Bought a new car recently and couldn't…

Bought a new car recently and couldn't fault the service from the whole team, in particular Jason who was professional and efficient. I feel as if I was helped through my whole journey and I'm extremely satisfied. Would highly recommend. Thanks again.

5
Date of experience: Mar 27, 2025
Dickon Johnson
Brilliant services

Brilliant services. Bought my first car from this place. Wonderful team. Perfect service couldn’t be any happier. Especially thanks to Jason. He made the entire process a million times easier truly could not get any better service elsewhere!!

5
Date of experience: Mar 24, 2025
Mariah Walker
Excellent service

My MOT was due on my car and I contacted Slaters to see if I could be fitted in that day. The staff were extremely helpful and polite in particular Jason who went out his way by fitting me in that same morning! He made sure to keep me up to date as to when my car could be collected and even went the extra mile for it to also be cleaned! 10/10 for customer service and customer satisfaction, thank you Jason and the whole team!!

5
Date of experience: Mar 14, 2025
Narcissique
They sell problem riddled cars!

Take your money and time elsewhere! Most awful experience I’ve ever had with a garage, awful communication and not good quality cars!I bought my car 7months ago and had 2 sensors “fixed” with the warranty only to break down on the A1 and the ECU to be the real problem. I tried to email and call slaters to report my issue and radio silence from their end. Terrible customer service from their servicing team! Safe to say I bought a new car from a more trustworthy seller and got rid of the problem riddled car salters sold me.

1
Date of experience: Jan 02, 2025
Larissa Carter
Initial contact via James was excellent…BUT

Initial contact via James was excellent but car was mis-sold with excess mileage and warning lights on display.Followed by a devious and deceitful attempt to pass off a warranty without mentioning it was intended as compensation for their failures. I do not trust this company and would advise others to be very very cautious.

2
Date of experience: Sep 23, 2024
CR31
Amazing Team

I purchased a car from them a month ago now and can't stress how good they were. The team was very friendly, patient and considerate, especially as it was my first car. John took care of everything, going through all the offers and details, and kept in communication while the car was getting ready. Couldn't ask for a better experience.

5
Date of experience: Jun 18, 2024

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